Service Centre ManagerBrampton, OntarioBuild Something From the Ground Up NFI Group is establishing a new state-of-the-art Service Centre in Brampton, Ontario to support New Flyer, MCI and Alexander Dennis products across the Greater Toronto Area. We are seeking a Service Centre Manager to lead the startup and ongoing operation of this new facility. This is a unique opportunity to join the project during the development phase and play a key role in building the team, establishing processes, supporting facility readiness, and creating a high-performing service operation from day one. The Service Centre Manager will provide leadership for service operations, customer support, safety, employee engagement, and operational performance while partnering closely with Service, Facilities, Human Resources, and other business functions throughout the startup and operational phases.RequirementsWhat You Will Do Site Startup & Business LaunchSupport the successful launch of the Brampton Service Centre.Partner with project stakeholders on facility readiness activities.Assist in developing operational processes and workflows.Support equipment installation, operational planning, and site commissioning activities.Participate in workforce planning and recruitment activities to build the site team.Establish a strong culture focused on safety, quality, accountability, and customer service. Leadership & People ManagementRecruit, develop, and lead a team of technical and support employees.Create a positive and engaged workplace culture.Provide coaching, performance management, and employee development support.Ensure compliance with company policies, employment legislation, and workplace standards.Partner closely with Human Resources on employee relations, staffing, and talent development initiatives. Service OperationsOversee daily service centre operations including warranty, repair, inspection, and facility maintenance activities.Ensure work is completed safely, efficiently, and to customer expectations.Support scheduling, resource allocation, labour utilization, and productivity management.Monitor operational performance and implement continuous improvement initiatives.Drive strong quality and customer satisfaction outcomes. Customer SupportMaintain strong working relationships with internal and external customers.Act as a primary point of contact for operational issues and service delivery concerns.Support customer acceptance activities and warranty-related work.Ensure timely resolution of service issues. Safety & CompliancePromote a strong safety culture and ensure compliance with all regulatory requirements.Support workplace inspections, incident investigations, corrective actions, and safety initiatives.Ensure operational readiness and ongoing compliance with company standards and industry requirements. What You Bring Required QualificationsMinimum 5 years of leadership experience within a service, maintenance, transportation, manufacturing, fleet, automotive, heavy equipment, or related environment.Experience leading technical or skilled trades employees.Proven ability to manage operational performance and business results.Strong customer service and relationship management skills.Excellent communication, organizational, and problem-solving abilities.Demonstrated experience building and leading high-performing teams.Proficiency with Microsoft Office and business systems. Preferred QualificationsExperience launching or expanding a new facility, operation, or service location.Knowledge of heavy-duty vehicle maintenance, commercial transportation, transit, coach, truck, or related industries.Experience with warranty operations, service centres, field service organizations, or repair facilities.Post-secondary education in business, operations, engineering, transportation, or a related discipline.Trades certification or technical background considered an asset.Why Join Us? This is a rare opportunity to help establish a new NFI service presence in one of Canada's most important transit markets. As the inaugural leader of the Brampton Service Centre, you will have the opportunity to:Build and develop a team from the ground up.Help shape the culture and operating model of a new facility.Work with cross-functional leaders across NFI Group.Support industry-leading transit and coach products.Play a key role in a highly visible strategic initiative.
Service Centre Manager
Brampton, Ontario
Build Something From the Ground Up
NFI Group is establishing a new state-of-the-art Service Centre in Brampton, Ontario to support New Flyer, MCI and Alexander Dennis products across the Greater Toronto Area.
We are seeking a Service Centre Manager to lead the startup and ongoing operation of this new facility. This is a unique opportunity to join the project during the development phase and play a key role in building the team, establishing processes, supporting facility readiness, and creating a high-performing service operation from day one.
The Service Centre Manager will provide leadership for service operations, customer support, safety, employee engagement, and operational performance while partnering closely with Service, Facilities, Human Resources, and other business functions throughout the startup and operational phases.
Requirements
What You Will Do
Site Startup & Business Launch
- Support the successful launch of the Brampton Service Centre.
- Partner with project stakeholders on facility readiness activities.
- Assist in developing operational processes and workflows.
- Support equipment installation, operational planning, and site commissioning activities.
- Participate in workforce planning and recruitment activities to build the site team.
- Establish a strong culture focused on safety, quality, accountability, and customer service.
Leadership & People Management
- Recruit, develop, and lead a team of technical and support employees.
- Create a positive and engaged workplace culture.
- Provide coaching, performance management, and employee development support.
- Ensure compliance with company policies, employment legislation, and workplace standards.
- Partner closely with Human Resources on employee relations, staffing, and talent development initiatives.
Service Operations
- Oversee daily service centre operations including warranty, repair, inspection, and facility maintenance activities.
- Ensure work is completed safely, efficiently, and to customer expectations.
- Support scheduling, resource allocation, labour utilization, and productivity management.
- Monitor operational performance and implement continuous improvement initiatives.
- Drive strong quality and customer satisfaction outcomes.
Customer Support
- Maintain strong working relationships with internal and external customers.
- Act as a primary point of contact for operational issues and service delivery concerns.
- Support customer acceptance activities and warranty-related work.
- Ensure timely resolution of service issues.
Safety & Compliance
- Promote a strong safety culture and ensure compliance with all regulatory requirements.
- Support workplace inspections, incident investigations, corrective actions, and safety initiatives.
- Ensure operational readiness and ongoing compliance with company standards and industry requirements.
What You Bring
Required Qualifications
- Minimum 5 years of leadership experience within a service, maintenance, transportation, manufacturing, fleet, automotive, heavy equipment, or related environment.
- Experience leading technical or skilled trades employees.
- Proven ability to manage operational performance and business results.
- Strong customer service and relationship management skills.
- Excellent communication, organizational, and problem-solving abilities.
- Demonstrated experience building and leading high-performing teams.
- Proficiency with Microsoft Office and business systems.
Preferred Qualifications
- Experience launching or expanding a new facility, operation, or service location.
- Knowledge of heavy-duty vehicle maintenance, commercial transportation, transit, coach, truck, or related industries.
- Experience with warranty operations, service centres, field service organizations, or repair facilities.
- Post-secondary education in business, operations, engineering, transportation, or a related discipline.
- Trades certification or technical background considered an asset.
Why Join Us?
This is a rare opportunity to help establish a new NFI service presence in one of Canada's most important transit markets.
As the inaugural leader of the Brampton Service Centre, you will have the opportunity to:
- Build and develop a team from the ground up.
- Help shape the culture and operating model of a new facility.
- Work with cross-functional leaders across NFI Group.
- Support industry-leading transit and coach products.
- Play a key role in a highly visible strategic initiative.
New Flyer is North America’s heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. New Flyer actively supports over 35,000 heavy-duty transit buses (New Flyer, NABI, and Orion) currently in service, of which 8,600 are powered by electric motors and battery propulsion and 1,900 are zero-emission. Further information is available at www.newflyer.com.New Flyer is a subsidiary of NFI Group Inc. (NFI), one of the world’s largest bus and coach manufacturers. Leveraging 450 years of combined experience, NFI is leading the electrification of mass mobility around the world. With zero-emission buses and coaches, infrastructure, and technology, NFI meets today’s urban demands for scalable smart mobility solutions. Together, NFI is enabling more livable cities through connected, clean, and sustainable transportation.
New Flyer is North America’s heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. New Flyer actively supports over 35,000 heavy-duty transit buses (New Flyer, NABI, and Orion) currently in service, of which 8,600 are powered by electric motors and battery propulsion and 1,900 are zero-emission. Further information is available at www.newflyer.com.
New Flyer is a subsidiary of NFI Group Inc. (NFI), one of the world’s largest bus and coach manufacturers. Leveraging 450 years of combined experience, NFI is leading the electrification of mass mobility around the world. With zero-emission buses and coaches, infrastructure, and technology, NFI meets today’s urban demands for scalable smart mobility solutions. Together, NFI is enabling more livable cities through connected, clean, and sustainable transportation.
