Service Centre Manager

Job description

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity. -- Lead a high‑performing team. Shape customer experience. Grow with a trusted national brand. O’Brien® Automotive Glass is looking for an experienced, people‑driven leader to manage our Cranbourne Service Centre — one of our busiest and most dynamic locations . If you thrive in a fast‑paced, hands‑on environment and love developing teams, this is your next career move. Why You’ll Love This Role You’ll be the heartbeat of a high‑volume operation — leading a dedicated team, strengthening customer and insurer relationships, and keeping the centre running smoothly every day. You’ll also be supported by an experienced Network Area Manager and a leadership team committed to your growth. What You’ll Be Doing Leading, coaching and inspiring your team Delivering exceptional customer service Managing key relationships with customers, insurers and suppliers Overseeing daily and weekly scheduling in a fast‑moving environment Monitoring performance, KPIs and budgets Driving safety, quality and continuous improvement Building a positive, high‑performance culture About You You’re a people‑first leader with energy, initiative and a genuine passion for customer experience. You thrive in a busy, hands‑on environment and know how to influence, motivate and build strong teams. You’ll bring: Experience as a people leader, with strengths in coaching and performance management Strong communication and stakeholder management skills Confidence using systems and analysing operational data A collaborative, engaging leadership style Commitment to operational excellence and business growth Automotive industry experience (highly regarded but not essential) What’s In It For You Supportive senior leadership team Ongoing learning, development and career progression Incentive program based on performance Employee discounts across O’Brien® and partner brands Laptop, phone and uniform provided Recognition and reward programs Community service and volunteering leave Be part of an iconic Australian brand Ready to Lead With Us? If you’re passionate about people, customer experience and operational success, we’d love to hear from you. Apply now and take the next step in your leadership career with O’Brien® Automotive Glass. Must have full Australian working rights. -- If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now! At O'Brien® , we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron ® , worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use . Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.