Service Centre Operator

Job description

Company Description TOMRA: Where Innovation Meets Impact At TOMRA, we’re not just recycling - we’re reinventing it. Our mission? Clean Loop Recycling: a smarter, greener way to keep drink containers in circulation and out of our oceans, streets, and landfills. Thanks to our cutting-edge reverse vending technology, used containers get a second (and third, and fourth!) chance at life turning back into containers again and again. With over 900 collection points across New South Wales, Queensland, Northern Territory, Western Australia, Victoria, and Tasmania, we’re proud to be making a real difference across Australia. When you join TOMRA, you become a Looper and part of a passionate crew that’s all about doing good for the planet and our communities. We live and breathe our values of Responsibility, Passion, and Innovation, and we’re always looking for people who share that energy to join us. We’re also proud to be an equal opportunity employer, celebrating the diversity of our team and the communities we serve. No matter your background, culture, language, or life journey- your perspective matters here. Ready to loop in? Learn more at www.myTOMRA.com.au and follow us on Facebook, Instagram, X, and LinkedIn. Job Description The Service Centre operates as the nerve-centre of the TOMRA operation, monitoring our systems throughout NSW via remote login to minimise downtime and coordinate all onsite maintenance and repairs, as well as provide Australia wide customer service. You will be required to interface with our partners, technicians and customers. This role is heavily team based so we are looking for someone who enjoys working with others and thrives in a team environment. You will be located in the TOMRA Sydney office in St Leonards and will work on a shift-based roster that includes 1 weekend day and 4 weekdays per week. Our Service Centre team operates over 7 days a week between the hours of 7:00am - 10:00pm daily. What you’ll be doing: Provide hotline technical support to partners and colleagues in the field Assist with customer queries and complaints Monitor systems and run diagnostics via a web-based portal Interact with technicians, colleagues and partners visiting sites Analyse anomalies and take corrective actions Perform configurations and changes to the machines remotely online Dispatch field service staff in order to coordinate onsite maintenance and repairs Qualifications To be a successful Service Centre Operator you will have: A passion for customer service Previous experience with dispatch or scheduling (preferred) Good time management skills Strong communications skills High attention to detail Adaptability A team mentality Competent with technology Additional Information What's in it for you? Be part of a purpose-driven organisation making a real impact on sustainability. Work with passionate, collaborative teams in a supportive environment. Be a part of doing great things for the planet and communities! Does this sound like you?! If so, we would love to hear from you! Find out more about TOMRA at: www.myTOMRA.com.au Facebook, Instagram, X, and LinkedIn