Service Clinical Application Specialist, IVD

Job description

1. Use clinical insight to locate customer training and application service requirements. Develop and deliver product application training and support to customers with the target of increasing customer usage rate and satisfaction of Mindray product, including installation trainings, customer regular visiting, technical support and so on. 2. Deliver technical trainings for distributor’s application team, and meanwhile providing constructive suggestions for the development of distributor’s application team. 3. Collect and analyze products' application and clinical information to understand and meet customer requirements, share information to HQ to promote the improvement of IVD products. Job qualification s and Experience: Education levels ： Graduate/Post - Graduate , major in Medical Laboratory Technology or related. Profession: Relevant Professional Category Experience ： 2 or more years of clinical application experience in IVD products (CLIA, Biochemistry) companies or their distributors, or with clinical laboratory working experience . Be familiar with IVD products detection principles, testing process and application service activities. Experienced in delivering application trainings of IVD products to distributors or end-users. Experienced in on-site technical support, such as troubleshooting ， performance verification. With customer management and distributor management experience is preferred. Language Skill: Good in both written and spoken English Computer Skill ： Familiar with Computer and Office Software ( Word, Excel and PPT) Primary responsibilities and contribution Post-Sale Support Customer Management: 1 、 Perform post-sale demos to the customers to develop product understanding and applications knowledge , provide Installation trainings and advanced trainings. Help customers to understand all the functions of the products and make best use of it. 2 、 Complete all planned customer visits on time, especially the VIP customers , collecting customer complaints and requirements. Summarize and analyze customer requirements for future product development and upgrade. 3 、 Help customers and distributors to solve the IVD product issues, response in time. Ensure customers satisfy about our product and application service. Distributor Management: 1 、 Explain HQ application service policy and service strategy to distributors. 2 、 Remind distributors to join CCAC （ Channel Clinical Application Certificates ） training and get the corresponding application certificates of key analyzer models. 3 、 Train the distributor’s team for better product demo to end users. Plan and organize local trainings to distributors to enhance their application service ability. 4 、 Monitor distributors ’ application service performance and give suggestions and help to improve it. 5 、 Provide suggestions for the development of distributor’s application team. Other Activities Work closely with the sales team to develop and optimize product attributes to achieve maximum customer preference in targeted segments , providing technical support. Monitor competitor ’s product performance and customer requirements, share business opportunities to sales team. Have a close watch of competitor’s application service activities, make sure our application service is equal or better than theirs.