Service Concierge

Job description

Come & join our award-winning service team. We have proudly earned the highest customer ratings of any independent repair shop in South Florida and this only made possible by the people who work with us! Come & Join our Team Do you thrive on hospitality, urgency, and taking care of people? We're growing our dream company and looking for team members who share our customer-first mindset. Whether you’re an industry veteran looking for a role with less daily pressure or someone eager to grow into a Service Advisor position, this opportunity offers the best of both worlds — a chance to serve customers, support Advisors, and be part of a high-performing team. Here are a few of the favorite things our current team members love the most about working with us: - Top Pay Plan that blends stability with performance bonuses - Amazing Company Culture - Very Busy Shop serving 4,000+ European Cars / Year - No Weekend Hours - 100% Company Paid Health Insurance - Paid Vacation - Paid Holidays - Paid Ongoing Personal & Professional Development Training - We want to see you grow! - M-F 8AM to 5PM Work Schedule - Recognized by Ratchet+Wrench Magazine as Best Workplaces Award Essential Duties & Responsibilities The Service Concierge is the first smile of our customer’s journey and the steady bridge between guests and our team. This role blends hospitality, urgency, and sales performance: you’ll handle calls, texts, and check-ins with urgency, convert conversations into appointments, and support Advisors with warranty claims and declined service follow-ups. It’s designed for someone who wants to grow into a Service Advisor role — or an experienced industry professional who wants to stay connected to customers without the full pressure of an SA desk. Handle incoming calls with urgency and convert inquiries into booked appointments. Manage all digital communication (texts, updates, status messages) to keep customers informed and engaged. Perform detailed vehicle check-in inspections including photos, mileage, and condition. Call back customers on declined services to maximize approvals and strengthen retention. Submit extended warranty claims accurately and follow up until approved. Support Service Advisors as backup when they are out on PTO, overflow, or during peak demand. Coordinate vehicle delivery and transportation logistics to ensure smooth customer handoffs. Uphold the Foreign Affairs Standard : urgency, clear communication, and extraordinary customer care. What we are looking for? People-person is a must 😁 Shared belief in making a customer, not just a sale. At least 2 years of hospitality or customer service experience Strong communicator — phone, text, email, and in-person Tech-friendly (messaging, scheduling, software tools; training provided) Thrives in a fast-paced, urgency-driven environment Compensation & Perks $65K–$70K annual cash compensation (base + performance bonuses) $80K+ total rewards package including insurance, PTO, 401(k) match, & training! Monday–Friday, 8–5 (no weekends) 21 paid days off every year (PTO, holidays, sick days, and even your birthday!) Clear growth path to Service Advisor and beyond! Annual Compensation Range: $65,000-$80,000+ (with benefits)