Service Contracts Coordinator

Job description

Primary Function of Position: The Service & Subscription Contract Coordinator will perform a full spectrum of contracts administration tasks including billing and negotiation of service contract and subscription renewals. Ensure all customer needs and requirements are attended to for all service contract related business. Roles and Responsibilities: Responsible for drafting, reviewing, and negotiating service contracts and digital subscription addendums and documentation associated with renewals and offerings. Analyze contracts to ensure compliance to company policy, government regulations, and revenue recognition requirements. Enter and maintain service contracts for released products in the Contract Database. Process Service Contract and subscription billings for customers, including obtaining and managing POs or other documents. Process lease event and billings for customers, including obtaining and managing POs or other documents. Maintain Intuitive’s various contract databases. Generate and distribute reports for the purpose of monitoring and measuring service contract status and revenue. Support the Tender team with data and insights related to Service Tenders. Work with the IT team to support testing of new system implementations, bug fixes, and information system improvements. Assist Finance and Field Service on service contract collections. Support Field Service in the daily service contract activities. Assist Contracts team with System Move agreements. Develop and maintain positive customer relations with external customers; coordinate various functions within the company to ensure customer satisfaction. Back up for the tender cycle and all related activities for Spain and Portugal, including but not limited to tender tracking, submission and renewal for all products. Required Knowledge, Skills, and Experience: Knowledge of standard legal terms and conditions Excellent written and verbal communication skills Fluency in Spanish, Portuguese and English required. Detail oriented, organized, and able to function in a fast-paced environment Proficient in MS Office Proficient SAP skills and a general knowledge of its reporting functions Proactive and ability to work independently Ability to manage multiple projects simultaneously Required Education and Training BA/BS preferred or equivalent experience Minimum 4 years of related work experience Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws. U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status. Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process). For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. This position may be filled at a different job level than listed here depending on business need and/or on the selected candidate’s experience, knowledge and skills. Compensation will be based primarily on the job level at which the role is filled and the candidate’s qualifications, consistent with applicable law. At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible. Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves. Passionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential. Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care.