Service Controller (Colombo)

Plan, schedule, and coordinate daily service activities for technicians and field staff. Allocate service requests efficiently based on priority, location, and resource availability. Monitor service schedules and ensure timely completion of assigned jobs. Coordinate with customers to confirm appointments and service requirements. Maintain accurate service records, work orders, and scheduling reports. Liaise with internal departments to ensure availability of parts, equipment, and resources. Follow up on pending service requests and customer inquiries. Track technician productivity and service performance metrics. Assist in resolving scheduling conflicts and operational issues. Ensure compliance with company service standards and customer service expectations.RequirementsG.C.E. Advanced Level (A/L) qualification in any stream. Diploma or professional qualification in Business Administration, Operations Management, Logistics, Engineering, or a related field will be an added advantage.Strong communication, organizational, and planning skills. Ability to work under pressure and manage multiple tasks simultaneously.

Plan, schedule, and coordinate daily service activities for technicians and field staff.

Allocate service requests efficiently based on priority, location, and resource availability.

Monitor service schedules and ensure timely completion of assigned jobs.

Coordinate with customers to confirm appointments and service requirements.

Maintain accurate service records, work orders, and scheduling reports.

Liaise with internal departments to ensure availability of parts, equipment, and resources.

Follow up on pending service requests and customer inquiries.

Track technician productivity and service performance metrics.

Assist in resolving scheduling conflicts and operational issues.

Ensure compliance with company service standards and customer service expectations.

Requirements

G.C.E. Advanced Level (A/L) qualification in any stream.

Diploma or professional qualification in Business Administration, Operations Management, Logistics, Engineering, or a related field will be an added advantage.

Strong communication, organizational, and planning skills.

Ability to work under pressure and manage multiple tasks simultaneously.

Rentokil Initial provides services that protect people and enhance lives.We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.We are always looking for hardworking, energetic and enthusiastic individuals to join our business. We're a very welcoming company, many of our colleagues see each other as their family!Our main brands are Rentokil, Initial and Ambius who provide services including pest control, washroom solutions, specialist hygiene, medical waste disposal, property care and also interior/exterior landscaping for companies within any industry.We have over 1800 local service teams across the world covering 91% of global GDP in over 90 of the world’s 100 largest cities across North America, Europe, UK and the Rest of World, Asia and the Pacific.Our main drive is to offer outstanding and consistent customer service, to support our colleagues and promote colleagues from within, all whilst making sure we have the best health and safety standards possible - we want everyone to get home safely.Does this sound like the company for you? Have a look at our vacancies below!

Rentokil Initial provides services that protect people and enhance lives.

We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.

We are always looking for hardworking, energetic and enthusiastic individuals to join our business. We're a very welcoming company, many of our colleagues see each other as their family!

Our main brands are Rentokil, Initial and Ambius who provide services including pest control, washroom solutions, specialist hygiene, medical waste disposal, property care and also interior/exterior landscaping for companies within any industry.

We have over 1800 local service teams across the world covering 91% of global GDP in over 90 of the world’s 100 largest cities across North America, Europe, UK and the Rest of World, Asia and the Pacific.

Our main drive is to offer outstanding and consistent customer service, to support our colleagues and promote colleagues from within, all whilst making sure we have the best health and safety standards possible - we want everyone to get home safely.

Does this sound like the company for you? Have a look at our vacancies below!