Service Coordinator

Job description

**Open Vacancy:** This role is a current, active position and we are accepting applications. Our client is a leading non-medical home care and companionship service provider with over 1,100 independently owned franchises globally. They thrive on core values like honesty and integrity, and you’ll work alongside a dedicated team making an impact. They are currently seeking to hire 2 Service Coordinators. As a **Service Coordinator**, you will play a vital role in coordinating client and caregiver schedules, focusing on compliance and client satisfaction. This role is perfect for someone with a strong service orientation, attention to detail, and a passion for enhancing the lives of our senior clients. Are you ready to join a high-performing team that supports and encourages you to be your best? This fast-paced position coordinates care between our clients and professional Caregivers, aiming to create extraordinary relationships. If you're energetic, level-headed, and passionate about making a real difference, we want you to join us! **Schedule:** Sunday to Thursday or Tuesday through Saturday ### What We Offer - Group Health Insurance, - Vision, and Dental - RSP Plan with 4% company match - Generous PTO Program - Bonus Program - Tuition Reimbursement - A meaningful career in a vital industry - Opportunity for growth within the company - On-call responsibilities earn $80 per night ### Key Responsibilities - Answer calls professionally and knowledgeably - Match clients and Caregivers based on needs, skills, and location - Maintain schedules, fostering quality matches and strong relationships - Monitor, mediate, and log activities in our software system - Ensure accurate client and Caregiver records - Address client and Caregiver concerns as needed - Communicate openly with colleagues, Caregivers, clients, and family members - Uphold company policies, procedures, and business ethics - Perform caregiving in emergencies if on-call ### Qualifications - High integrityExcellent customer service skills and eagerness to learn - Strong organizational and typing skills (60 WPM preferred) - Ability to excel in a fast-paced, team-oriented environment - Adaptable and able to act with urgency - Enjoys a sense of humor - Completes criminal background, MVR, drug screen, and reference checks - Passion for working with the aging population is preferred - Familiarity with Outlook, WellSky (ClearCare), Salesforce, and Microsoft Office Suite