Service Coordinator

Job description

What will you do? Set up maintenance plans, UC’s/OLA’s, and the financial framework of contracts Coordinate handover with Sales and Project Management for a smooth client transition Implement and manage contracts within CSM and ERP tools Actively participate in daily operations such as incident management, escalation management, and change control Handle client onboarding and lead kick-off meetings to establish operational workflows Monitor and evaluate service levels on a monthly basis Identify improvement opportunities and support internal optimization initiatives Maintain regular contact with client relationship managers and align with the SMO Manager What is expected of you? A diplomatic approach and a strong customer-oriented mindset Excellent communication skills across different levels Ability to lead without formal authority, negotiate, solve problems, and remain resilient under stress At least bilingual: NL/FR or FR/NL – NL/ENG – FR/ENG A Master’s degree in a technical field or equivalent through experience is a plus Technical knowledge of security technologies (access control, intrusion detection, CCTV, ICT) OR telecommunications (wireless, wired, etc.) with affinity/experience in ICT ITIL Foundation certification or willingness to obtain it Minimum 1 year of experience in Project Management, Service Management, Contract Management, or Account Management Knowledge of legislation related to private and specialized security is a plus What Success Looks Like * Achieving ambitious sales and profitability targets. * Developing a high-performing and engaged sales team. * Increasing customer satisfaction and long-term customer retention. * Successfully supporting the transformation towards recurring Managed Services. * Building strong internal collaboration across Sales, Operations, Marketing and Product teams. What We Offer * A key operational leadership role within an international technology and security organization * A dynamic and people-oriented working environment * Career development and training opportunities * Exposure to advanced security technologies and large operational teams * Competitive salary package with extra-legal benefits Interested? Would you like to lead technical teams and contribute to operational excellence in a high-tech security environment? Apply now and join Securitas Technology We help make your world a safer place. Wij hechten veel belang aan onze waarden: integriteit, hulpvaardigheid en waakzaamheid. Bij Securitas zetten we diversiteit voorop. Wij moedigen iedereen aan te solliciteren ongeacht je afkomst, leeftijd, gender of culturele en religieuze achtergrond. Ons doel is om de wereld een veiligere plek te maken door onze klanten verschillende diensten aan te bieden zoals permanente bewaking, technologische oplossingen of training. We help make your world a safer place. We value integrity, vigilance and helpfulness. At Securitas, we put diversity first. We encourage everyone to apply regardless of your origin, age, gender or cultural and religious background. Our industry is in constant evolution. Together with colleagues around the world, we stay ahead of changes in technology. Tomorrow's solutions are today's challenges. People and technology are building the next generation of security with us!