Service - Coordinator

Job description

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. About the role Job Summary Responsible for collecting outstanding receivables and maintaining accurate records of collection activities. The role involves interacting with customers, assessing account status, and supporting timely payments. The objective is to maintain cash flow, reduce DSO, resolve disputes, and coordinate with internal teams to address billing or service issues affecting payments. Key Responsibilities Collection Efforts: Contact customers via phone and email to follow up on past-due invoices and secure payments. Account Reconciliation: Review accounts to ensure payments are applied correctly and resolve discrepancies. Negotiation: Develop payment plans with customers for outstanding debt. Reporting: Submit daily/weekly reports on aging accounts and high-risk customers to management. Process Improvement: Recommend adjustments to improve AR collection process. Documentation: Maintain meticulous records of collection activities and customer correspondence. Qualifications / Requirements Bachelor: in Accounting, Finance, or Business Administration. Previous experience in credit and collections or accounts receivable. Strong written/verbal communication, negotiation, and customer service skills. Proficiency in accounting software (e.g., QuickBooks, SAP, Oracle) and MS Excel. Languages: Arabic & English. What we offer you Excellent opportunities for development, along with a competitive salary and company bonus scheme. A great working environment. Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment. We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.