Service Coordinator

Job description

Company: Finning Canada Number of Openings: 2 Worker Type: Permanent Position Overview: Prince George, BC | Monday to Friday (5x2) | Full-Time Build Strong Customer Relationships. Keep Service Moving. Finning Canada is looking for an organized, customer-focused Service Coordinator to join our team in Prince George. In this role, you'll be the central point connecting customers, technicians, planners, supervisors, and support teams to ensure service work is planned, communicated, executed, and completed efficiently. If you thrive in a fast-paced environment, enjoy coordinating multiple priorities, and take pride in delivering exceptional customer service, this could be the perfect opportunity for you. Job Description: What You'll Do As a Service Coordinator, you'll play a key role in keeping maintenance and repair projects on track by managing documentation, coordinating resources, and ensuring stakeholders are informed every step of the way. Key responsibilities include: Coordinate service jobs from initiation through completion and invoicing Create and manage work orders, job documentation, and service records Monitor job progress, schedules, budgets, and customer commitments Communicate regularly with customers and internal teams regarding repair status and timelines Support service planners and supervisors with job execution and scheduling activities Coordinate transportation, contractors, third-party services, and site access requirements Track and update service systems to ensure accurate information and reporting Identify risks, delays, or issues that may impact customer commitments and escalate when required Participate in pre-job, mid-job, and post-job reviews while documenting action items Assist with warranty administration, billing activities, and job close-out documentation Ensure service records are complete, accurate, and audit-ready What We're Looking For We're seeking someone who can confidently manage details while maintaining a strong customer experience. You bring: Strong organizational and time management skills Excellent communication and stakeholder management abilities Exceptional attention to detail and accuracy Analytical thinking and problem-solving skills The ability to balance multiple priorities and deadlines A collaborative and customer-focused mindset Proficiency with Microsoft Office and business systems Preferred Qualifications 2-4 years of experience in a service coordination, project coordination, administrative, operations support, or dealership environment Experience supporting construction, forestry, mining, oil and gas, industrial equipment, transportation, or service operations Knowledge of repair processes, maintenance planning, parts coordination, or warranty administration is considered an asset Post-secondary education in Business Administration, Accounting, Project Management, or a related field is preferred Why Join Finning? Work for the world's largest Caterpillar dealer Be part of a collaborative and supportive team environment Gain exposure to large-scale equipment maintenance and service operations Build valuable experience in project coordination, customer service, and operational support Competitive compensation and comprehensive benefits package Opportunities for career growth and professional development At Finning, we are committed to creating a diverse and inclusive workplace where everyone has the opportunity to succeed. We welcome applications from all qualified candidates. Apply today and help keep customers moving by ensuring world-class service delivery across our operations. At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.