Service Coordinator

Job description

We are Wolverine Power Systems, a leader in industrial power solution sales, service, and rentals. Powering Michigan since 1997, we pride ourselves on an ongoing tradition of providing excellent products and outstanding service for our customers. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals. We are looking for a Service Coordinator to join the Dispatch team at our Zeeland, Michigan, location! The Service Coordinator position will be responsible for creating jobs, answering incoming service calls, dispatching the technicians, maintaining the job calendar (tech schedules), and managing overall administrative workflow for the Service Department. Responsibilities: Creating jobs, answering incoming phone calls, and assisting with the scheduling of technicians Scheduling preventative maintenance and repairs with customers Use specific customer portals as needed to manage all open work orders Tracking open jobs and seeing them through to completion Meeting with the service operations team regularly Support of other Service departmental roles on an as-needed basis Minimum Qualifications: High School Diploma or G.E.D. Preferred Qualifications: One to three years of administrative experience in a service-related business One to three years of scheduling field technicians and/or customer service Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job include are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. “We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”