Service Coordinator

Job description

With us, you will find opposites that attract: A global group for innovative heating, ventilation, refrigeration and air-conditioning systems, where you are on a first-name basis across all hierarchies. A stable employer, alongside of whom you can develop yourself dynamically. With cultural diversity instead of simplicity. Where you can not only have really good ideas, but can also implement them. As part of Daikin’s expanding Transport Refrigeration business across the DACE region, we are seeking an experienced and customer-focused Service Coordinator . Covering 16 countries across Central and Eastern Europe, DACE plays a key role in driving business growth and service excellence. In this position, you will collaborate closely with our partners and customers to deliver outstanding support across the region. As Service Coordinator for the CEE Region, you will be responsible for a broad range of technical, operational and business development activities, including : Develop and manage the service partner network across the CEE region; Provide technical support and troubleshooting assistance to service partners and customers; Coordinate warranty cases and support spare parts availability and distribution; Organize and deliver technical and product training for dealers and partners; Monitor product performance and provide feedback for quality and product improvements; Contribute to business development initiatives and continuous process optimization; Collaborate with colleagues across Europe and share best practices and technical expertise; What we are looking for: You have a strong technical background in refrigeration, industrial engineering or a related field, combined with several years of experience in transport refrigeration. You are eager to continuously expand your expertise and develop into a local specialist for regulatory topics such as ATP and GDP. You are fluent in English and at least one of the key CEE languages (Romanian, Hungarian, Czech or Slovak). In addition, you are confident using modern IT tools and reporting systems and possess strong analytical, problem-solving and communication skills. As a proactive and self-organized professional, you enjoy sharing your knowledge through training, coaching and partner support. You are comfortable setting priorities independently and are willing to travel extensively within the region to support customers, partners and business development activities. Location : We are open and flexible regarding the location of this role. The position can be based in Slovakia, Czech Republic, Hungary, or Romania , providing an excellent opportunity for candidates across the CEE region. Why Join Daikin? Join a global market leader and become part of an international team driving innovation and service excellence across Central and Eastern Europe.We offer a dynamic work environment, opportunities for professional growth, and the chance to make a real impact on our business and customers. We offer a competitive salary package that reflects your skills, experience, and expertise, complemented by attractive benefits and development opportunities within the Daikin Group. Daikin Europe is a subsidiary of Daikin Industries Ltd. and the leading provider of heating, cooling, ventilation, air purification, and refrigeration technology. The company designs, manufactures and brings to market a broad portfolio of equipment, as well as tailor-made solutions for residential, commercial, and industrial purposes in Europe, Middle East, and Africa (EMEA). To date, Daikin EMEA has over 14 200 employees across more than 57 consolidated subsidiaries. It has 15 major manufacturing facilities based in Belgium, the Czech Republic, Germany, Italy, Spain, Poland, Turkey, Austria, and the UK. Our aim is to drive sustainable and effective solutions, sparking a good climate for the generations to come. And all this can only be achieved because of our People. Good climate starts with people Our employees are the beating heart of our company. At Daikin, you get to work in a positive environment backed by trust, creativity and continuous improvement. Together, we create our top-quality solutions by empowering talented teams. You will get plenty of opportunities to learn and grow. We are deeply committed to a diverse and inclusive workplace culture that reflects the communities we serve. Good climate starts with people.