Service & DCH (Dining, Commute, Housing) Operation Specialist

Job description

**About SK hynix America:** At SK hynix America, we are at the forefront of semiconductor innovation. As a global leader in HBM, DRAM, and NAND flash technologies, we develop the advanced memory solutions powering everything from advanced mobile technology to massive AI data centers. With major investments in the U.S. and a leading position in the global AI revolution, we build the critical infrastructure of the digital landscape and remain committed to sustainable operations. We invite innovative minds to be part of our journey. Here, you will be part of a collaborative team pioneering the next generation of memory technologies, expanding our market footprint, and defining the future of computing. **Work Model:** Onsite **Job Overview:** SK hynix is seeking a dedicated Service & DCH Design Specialist to lead employee welfare services for the Indiana Fab (IN FAB) campus, covering both the construction setup phase and full-scale operations. The primary mission is to manage interim services during the construction period, select and manage operating partners (vendors) for dining, commuting, housing, and support facilities, elevate service quality, and operate budgets efficiently to maintain a Global Top-tier Campus Life from day one through maturity. **Responsibilities:** - Manage cafeteria, micro-market, and vending machine operators, overseeing menu development, pricing negotiations, food safety, and quality performance (KPIs). - Oversee the operation of internal/external shuttle buses and business vehicles, driving route optimization and the introduction of new mobility solutions. - Manage employee housing check-in/out procedures and living conditions, and oversee cleaning and supplies operations for office and common areas. - Handle general affairs tasks including corporate golf memberships, executive vehicle and driver management, company-wide event support, and telecommunications policy establishment. - Conduct regular employee satisfaction surveys, analyze VOC data, and establish and execute concrete service improvement plans. - Plan department expenses and investment budgets, analyzing execution details to enhance cost efficiency. - Develop and refine operational manuals and Business Continuity Plans (BCP) for emergencies such as supply chain disruptions or natural disasters, facilitating training. - Enhance the Employee Service Portal (EGSS) functions and support data-driven decision-making for services. - Continuously refine operational manuals to facilitate seamless execution of all support services. **Qualifications:** - Bachelor's degree in Hospitality, Food and Nutrition Science or a related field. - Minimum of 3 years of practical experience in large-scale facility service operations. - Proven track record in managing multiple vendors (dining, cleaning, transportation) and negotiating contracts. - Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.) and service management software. **Preferred Qualifications:** - Bilingual proficiency in Korean and English is highly desirable. - Understanding of U.S. local service culture and regulations. - Experience in Service Design or Customer Experience (CX) improvement projects. - Experience in ESG management or Wellness campaign operations. - Problem-solving capabilities to manage and resolve operational issues. **Requirement:** - Must be authorized to work in the United States without restrictions or future sponsorship. **Benefits:** - Top Tier health insurance at no employee cost - Paid day offs: Paid Time Off, Company Holidays, Parental Leave, Happy Fridays - 401k Matching - Flexible Spending Account (FSA) for Health Care & Dependent Care - Educational reimbursement up to $10,000 per year - Donation Matching and volunteering opportunities - Corporate discount programs **Equal Employment Opportunity:** SK hynix America is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race, sex, pregnancy, sexual orientation, religion, age, gender identity, national origin, color, protected veteran or disability status, genetic information, or any other status protected under federal, state, or local applicable laws. In compliance with federal law, SK hynix America also participates in the federal E-Verify program. Upon accepting an offer of employment, all newly hired individuals will be required to complete Form I-9, which includes verifying identity and legal authorization to work in the United States. Please review the official government posters detailing your rights and protections prior to applying: - [E-Verify Participation Poster (Bilingual English & Spanish)](https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) - [IER Right to Work Poster (English)](https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf) - [IER Right to Work Poster (Spanish)](https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPosterES.pdf)