Service Delivery Coordinator

Job description

Job Description: About DXC Bulgaria We are DXC – a Fortune 500 global IT services leader. In Bulgaria, we are among the largest IT employers, delivering the full spectrum of the company’s diverse technical portfolio. Our teams work across cutting-edge technologies, contributing to projects that span industries and geographies. We foster continuous learning and professional growth, offering access to targeted training and certifications aligned with individual interests and career aspirations. Our culture of collaboration, innovation, and shared values empowers professionals to grow and succeed. About the role Our Infrastructure & Cloud Services team in Sofia & Varna is looking for you! Join a global team responsible for delivering and coordinating enterprise-scale Azure Virtual Desktop (AVD) services for leading international clients. In this role, you will act as the bridge between customers, service management functions, and technical delivery teams, ensuring high-quality service delivery and customer satisfaction. As an Service Delivery Coordinator , you will support the operational management of Azure Virtual Desktop services, coordinate incidents and service requests, monitor service performance, and help drive continuous service improvements. This role is ideal for professionals looking to develop their careers in service delivery while gaining exposure to modern cloud and virtual desktop technologies. D aily challenges: Coordinating service delivery activities for Azure Virtual Desktop and related infrastructure services. Acting as a key point of contact between clients, service management teams, and technical support teams. Monitoring service performance, service levels, and operational KPIs. Coordinating incident management activities, escalations, and service recovery efforts. Supporting problem, change, availability, and service continuity management processes. Tracking operational actions and ensuring timely follow-up and resolution of customer issues. Preparing service reports, KPI updates, operational reviews, and service status communications. Supporting major incident communications and ensuring stakeholders receive regular updates. Collaborating with technical teams to understand, communicate, and address service risks and impacts. Contributing to continuous service improvement initiatives and operational excellence programs. Supporting service governance activities and maintaining operational documentation. e X perience and skills required: 2-4 years of experience in Service Delivery , Service Management , IT Operations , or a similar role. Good understanding of ITIL service management processes , including Incident, Problem, Change, and Service Continuity Management. Experience coordinating incidents, service requests, escalations, and operational activities across multiple technical teams. Strong client-facing communication and stakeholder management skills. Ability to work effectively with both technical and non-technical stakeholders. Ability to understand business impact, prioritize issues, track actions, and ensure timely resolution. Strong organizational skills with the ability to manage multiple priorities and deadlines. Experience preparing service reports, KPI updates, operational reviews, and service communications. Customer-focused mindset with a passion for service quality and continuous improvement. Working knowledge of Microsoft Azure and Azure Virtual Desktop (AVD) services. Understanding of Azure Virtual Desktop concepts, including host pools, session hosts, application groups, workspaces, and user access. General understanding of Microsoft Entra ID , Active Directory, endpoint management, networking, monitoring, and access management. Ability to understand technical discussions and communicate technical issues in clear, business-oriented language. Fluent English, both written and spoken. Nice to Have: Experience supporting cloud-based infrastructure or workplace services. Familiarity with FSLogix , PowerShell , or Azure automation concepts. Basic understanding of Azure monitoring and reporting tools. Azure Fundamentals (AZ-900) or ITIL certification. Experience working with global clients and geographically distributed teams. Knowledge of virtual desktop infrastructure (VDI) technologies beyond AVD. C ompany benefits: At DXC Technology, we don't just offer jobs – we build careers. Here's what you can look forward to when you join us: Enjoy competitive compensation and grow your career in a fast-paced, international environment. Benefit from 24 days of paid vacation to rest, explore, and recharge – plus comprehensive medical and life insurance, and monthly food vouchers to support your lifestyle. Access premium learning platforms, get company-sponsored certifications, and grow your skills with continuous development opportunities tailored to you. Get recognized through our Employee Recognition Program – your contributions deserve the spotlight. Refer great talent through our Employee Referral Program and get rewarded for helping shape our future. Enjoy discounts and special offers with your employee badge – it pays to be part of the team. Access 24/7 support for you and your family, with a wide range of wellbeing resources to help you thrive. Join meaningful initiatives that give back to the community and connect you with like-minded colleagues through fun and impactful experiences. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive. If you feel comfortable with the above-mentioned requirements, please send us your CV in English. Please note only shortlisted candidates will be contacted. DXC Technology stands for equal opportunities, namely, we do not discriminate on the basis of race, religion, color, sex, age, disability, or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience, and relevant business requirements. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .