Service Delivery Manager

Job description

Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life and is the company behind Astro, the industry-leading unified DataOps platform powered by Apache Airflow®. Astro accelerates building reliable data products that unlock insights, unleash AI value, and powers data-driven applications. Trusted by more than 800 of the world's leading enterprises, Astronomer lets businesses do more with their data. To learn more, visit www.astronomer.io http://www.astronomer.io. ABOUT THE ROLE As a Service Delivery Manager, you play an important role in advancing the mission of Astronomer’s Professional Services team, helping accelerate and de-risk customer outcomes by ensuring delivery engagements run smoothly and remain focused on meaningful progress. You will bring structure and momentum to customer engagements by developing project plans, coordinating technical resources, and maintaining alignment across customers, delivery teams, and account stakeholders. Your work helps customers move efficiently from kickoff to adoption while maintaining a high level of engagement and transparency throughout the engagement lifecycle. You will act as the operational lead for customer engagements, orchestrating work across technical delivery teams while helping customers prioritize and execute initiatives that drive platform adoption. This role reports to the Senior Manager of Service Delivery and primarily supports customers operating in East Coast time. RESPONSIBILITIES: - Manage a portfolio of customer engagements, maintaining visibility across both active work and broader account initiatives - Facilitate engagement cadences with customers to track progress, align priorities, and maintain delivery momentum - Develop and maintain project plans outlining milestones, timelines, and responsibilities - Work with customers to identify and maintain a backlog of technical initiatives that support platform adoption - Coordinate internal scoping and execution with Service Delivery Engineers and Service Delivery Architects - Monitor services utilization and ensure engagements remain aligned with contracted scope - Surface delivery risks early and coordinate resources to resolve blockers - Partner with Sales and account teams to ensure delivery engagements align with broader account priorities REQUIREMENTS: - 5 years min experience in project management, professional services delivery, technical program management, or similar roles in a SaaS or technical services environment - Experience building and managing project plans for technical or software implementation projects - Ability to manage multiple concurrent customer engagements and coordinate work across technical stakeholders - Strong organizational, communication, and stakeholder management skills - Comfortable working with technical teams and customers in SaaS, data infrastructure, or developer-focused environments - Comfortable bringing structure and momentum to complex technical engagements where priorities may evolve PREFERRED: - Experience working with data platforms or data engineering-focused products - Background as a Technical Project Manager, Professional Services Project Manager, Technical Account Manager, or Implementation Manager The estimated salary for this role ranges from $130,000 - $140,000 based on leveling and geography, plus bonus, along with an equity component and a comprehensive benefits package. This range is merely an estimate; actual compensation may deviate from this range based on skills, experience, and qualifications. #LI-Remote At Astronomer, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.