Service Delivery Manager

We’re looking for a Senior Service Delivery Manager to join us at Telia. I’m Laurynas Urniežius , Lead of Service Delivery Management team in Telia. I have gathered a great team of like-minded professionals that I am proud of, and we are currently looking for an ambitious and forward-thinking Premium B2B customers Service Delivery Manager. What you’ll do: Technical Service Ownership - Act as a trusted IT partner for Premium B2B customers, taking ownership of their services from both business and technical perspectives Deep understanding of IT environments - Work with infrastructure, cloud, networking, and security services, ensuring you fully understand how customer environments are built and operated Service Delivery Coordination (with technical depth) - Ensure high-quality service delivery across infrastructure, cloud, network, and cybersecurity domains, while being able to deep-dive into technical topics when required SLA & Service Performance Management - Monitor service performance, analyze metrics and incidents, identify root causes, and proactively drive improvements Problem Management leadership - Take ownership after major incidents — understand technical impact, challenge teams, and drive resolution together with engineers Customer relationship (IT leadership level) - Act as a counterpart to client IT service delivery managers, translating business needs into technical requirements and vice versa Continuous Improvement & Optimization - Identify inefficiencies, reduce recurring issues, and drive automation and service optimization initiatives What will help you thrive in this role: We are looking for a Service Delivery Manager who combines a strong service mindset with deep technical competence . Strong technical background in IT infrastructure (cloud, virtualization, networking, operating systems, enterprise architectures) Ability to understand and challenge technical solutions You are not just coordinating — you are questioning, validating, and driving better technical outcomes Hands-on understanding of IT operations Including monitoring, incident/problem management, security, and infrastructure services Experience working with engineering teams Ability to communicate on equal footing with engineers and architects Analytical and data-driven mindset Comfortable working with metrics, logs, and service data to identify issues and improvement opportunities At least 5 years of experience in IT service delivery / IT operations / IT engineer - preferably in complex IT or Telco environments Strong understanding of ITIL principles - and ability to apply them in real, technical environments Fluency in Lithuanian and English Nice to have: Experience with cloud platforms (Azure / AWS) Knowledge of automation / scripting (PowerShell, Python) Experience with monitoring and observability tools Technical certifications (Azure, AWS, networking, security) Join us to shape smarter living for people, businesses, and the planet At Telia, we’re a team of 15 000 colleagues across the Nordics and Baltics, passionate about technology and connectivity. As a Top Employer and Sustainability Leader , we drive change with large-scale, impactful projects while building a sustainable, inclusive world. Here, you can grow your skills, lead meaningful projects, and thrive in a supportive, diverse environment. Whether you’re taking your first step or your next, Telia is a place to grow, belong, and make a real impact. What we offer At Telia, we care about your well-being, growth, and sense of belonging: Additional health insurance and pension plans Workation : work from anywhere in the EU for up to 30 days per year Extra vacation days based on tenure (up to 5 additional days) Discounts on Telia services , including free home internet Partner offers and discounts (SPA, cafes, events) Telia Kids Club : summer camps for employees’ children Company-supported sports activities (yoga, basketball, running) Internal training , leadership programs and job shadowing to explore new roles … and more . Monthly salary range for this position 3 760 - 5 000 Eur (gross) + annual performance bonuses . Although it may vary depending on your skills and experience. Ready to make better happen? We look forward to receiving your application by July 1, 2026. Please note that we might close the position earlier if we find the right candidate, so don’t wait too long to apply! If you’re selected for the next stage, you’ll be contacted by our Hiring Manager. Background and reference checks will be part of the process. Want to know more about this role? Please reach out to Laurynas Urnie žius at . Equal opportunities At Telia, we recognize talent by professional skills and growth potential. We champion diversity, ensuring every individual’s needs are met, regardless of disability, gender, age, nationality, sexual orientation, or social status. Together, we’re dedicated to fostering an inclusive work environment where your uniqueness is our strength. Join us and let’s make better happen - together! 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