Service Delivery Manager

Job description

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Why we need this role As Colt continues to strengthen its customer-centric approach, demand for its Network and Capital Market services continues to grow. The delivery of customer services requires close coordination among customers, internal teams, key stakeholders, and external vendors. As a result, effective coordination, communication, and schedule management are critical to ensuring successful service delivery. The Service Delivery Manager is responsible for managing the end-to-end service delivery process, from order initiation through service activation, ensuring that customer requirements are delivered accurately and on time. The role also proactively manages delivery risks, delays, and operational issues, contributing to customer satisfaction, service quality, and timely revenue realization. What you will do Support internal network infrastructure deployment, expansion, migration, and upgrading projects. Coordinate customer and internal kick-off meetings for new service implementations and manage service delivery activities. Coordinate project schedules and activities with customers, suppliers, and internal stakeholders. Manage supplier engagements, purchase orders, lead times, and service delivery schedules. Coordinate customer site activities, access arrangements, and implementation schedules. Monitor project progress and proactively manage issues, risks, and dependencies. Manage data center activities, including cross-connect installations, equipment deployment, relocation, and decommissioning. Coordinate field engineers and third-party vendors to ensure timely delivery and quality standards. Collaborate with data center operations teams and facility managers to enhance service quality and operational efficiency. Manage network equipment, inventory, and spare assets to support operational and service delivery requirements. Ensure compliance with internal processes, order management procedures, and company policies. Maintain accurate project and operational documentation. Support security, infrastructure change, maintenance, and operational activities. What we're looking for Must haves: 2-3 years of experience in Project Management, Service Delivery, or Customer Delivery roles. 2–3 years of experience in customer order management and customer-facing service delivery. Experience within the telecommunications, carrier, data center, or IT infrastructure industry is preferred. Good understanding of data center services, infrastructure, and operational processes. Ability to professionally manage customer requirements, escalations, and service-related issues. Strong stakeholder management skills with the ability to coordinate effectively across customers, suppliers, and internal teams. Experience in project scheduling, issue resolution, and risk management. Excellent verbal and written communication skills in both Korean and English. Ability to manage multiple priorities and work effectively in a fast-paced environment. Proactive, detail-oriented, and customer-focused mindset with strong problem-solving skills. Might haves: Experience in service provisioning, implementation, and network testing activities. Experience delivering connectivity services through local telecommunications carriers. Hands-on data center experience, including hardware installation, decommissioning, cabling, and network connectivity activities. Experience working with carriers, ISPs, data center operators, or managed service providers. Experience coordinating suppliers, vendors, field engineers, and third-party service providers. Knowledge of IP networking, Ethernet, WAN, MPLS, DIA, Cross-Connect, and connectivity services. Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint. Experience supporting financial services customers or mission-critical environments. Relevant Industry Certification such as : CCNA / CCNP CDCP / CDCS What we offer you: Looking to make a mark? At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do. Instead, we employ people we trust, who come together across the globe to create intelligent solutions. Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want. We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better. Diversity and inclusion Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth. Most recently we have: Signed the UN Women Empowerment Principles which guide our Gender Action Plan Trained 60 (and growing) Colties to be Mental Health First Aiders Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages . Benefits Our benefits support you through all parts of life, for both physical and mental health. Flexible working hours and the option to work from home. Extensive induction program with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. Employee Assistance Program. Internal inclusion & diversity employee networks. A global network When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.