Service Delivery Manager

**Location:** Budapest, Jászberényi street 45 & Biatorbágy, Mészárosok útja 6. Operations is at the **core** of [](http://Kifli.hu), ensuring our **fulfillment centers run reliably**, efficiently, and at scale every single day. As we continue to grow, **external partner capacity** and workforce services are critical to our operational flexibility and **high-volume** performance. We are looking for a **Service Delivery Manager** to own the end-to-end management of external suppliers and overall warehouse capacity across our operations in Hungary. In this role, you will **lead supplier relationships**, lead a team of coordinators, and partner closely with **operations leadership** to ensure our fulfillment centers always have the right **capacity** to **hit ambitious** business targets. ## Why this role is exciting - **Direct business impact:** You will directly influence Kifli’s daily operational performance, fulfillment capacity, and ability to deliver on growth targets. - **Full ownership:** You won’t just track metrics—you will directly own the supplier relationships, external workforce strategy, and capacity lifecycle across our Hungarian operations. - **Build and scale:** You will design and implement scalable processes to improve capacity flexibility and remove operational bottlenecks. - **Leadership exposure:** You will manage and coach a team of coordinators while working closely with senior operations leadership. ## What you will own and deliver - **Supplier & Capacity Management:** Own the capacity lifecycle for our fulfillment centers and build strong, high-performing partnerships with external suppliers. - **Operational Alignment:** Partner with operations leadership to forecast capacity needs and align supplier plans with changing business priorities. - **Team Leadership:** Lead, mentor, and coach a team of project coordinators (in-house or outsourced), ensuring consistent execution and delivery against operational targets. - **Process Improvement:** Identify capacity constraints and introduce process enhancements that increase flexibility and speed without sacrificing quality. - **Performance Tracking:** Maintain clear oversight of daily warehouse capacity status using updates from suppliers and project coordinators to make data-driven operational adjustments. ## What we are looking for - **Relevant Experience:** Proven track record in managing external suppliers and large-scale capacity within retail, logistics, FMCG, e-commerce, or similar fast-paced environments. - **People Leadership:** Demonstrated experience managing, coaching, and developing teams to achieve operational targets. - **Analytical & Strategic Thinking:** Strong knowledge of capacity management strategies with the ability to leverage operational data to drive decisions. - **Stakeholder Management:** Excellent communication skills with a proven ability to build strong relationships across internal operations teams and external vendors. - **Language Skills:** Fluent Hungarian and advanced English (both written and spoken). ## **Nice to have** - Experience working in a fast-scaled, hyper-growth, or e-commerce environment. - Knowledge of local labor market trends and Hungarian labor law concepts. #Kifli