Service Delivery Manager - F&A - AP 4C

Service Delivery Manager - F&A - AP Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at and on LinkedIn , YouTube , X , and Facebook . Job Description Accounts Payable Operations Oversight Manage day-to-day AP operations, including invoice receipt, validation, posting, and payment processing. Ensure timely processing of invoices and payments in accordance with company policies and service level agreements (SLAs). Resolve complex invoice discrepancies, blocked invoices, and exceptions. 2. Team Leadership & Performance Management Lead and manage a team of AP analysts or associates (onshore and/or offshore). Monitor team performance against KPIs (e.g., invoice turnaround time, payment accuracy, aging). Coach and mentor team members to foster continuous improvement and accountability. 3. Service Delivery & Client Satisfaction Ensure all deliverables meet quality, efficiency, and compliance standards. Act as the primary point of contact for internal stakeholders (procurement, finance, business units) regarding AP services. Address escalations promptly and drive root cause analysis for recurring issues. 4. Process Standardization & Continuous Improvement Identify and implement process improvements, automation opportunities (e.g., OCR, RPA), and lean initiatives. Maintain and enhance process documentation, SOPs, and control checklists. Streamline AP workflows to improve throughput and reduce manual interventions. 5. Compliance & Risk Management Ensure compliance with internal controls, company policies, tax laws (e.g., VAT, GST), and regulatory requirements (e.g., SOX). Support internal and external audits by preparing reports and responding to queries. Enforce segregation of duties and approval workflows to minimize fraud risk. 6. Stakeholder & Vendor Management Collaborate with procurement, treasury, and accounting teams to ensure aligned processes. Liaise with vendors to resolve payment issues, disputes, or delayed invoices. Monitor vendor master data for accuracy and assist in onboarding and compliance checks. 7. Reporting & Analytics Deliver regular reporting on AP metrics, performance dashboards, and exception logs. Analyze trends in invoice volumes, aging, early payment discounts, and missed payment deadlines. Provide insights to improve working capital through payables optimization. 8. Technology & Systems Management Manage AP-related modules in ERP systems (e.g., SAP, Oracle, Coupa, Ariba, NetSuite). Collaborate with IT on system enhancements, integrations, and issue resolution. Ensure data accuracy and integrity across platforms. Qualifications Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance Certifications Accounts Payable Certification - F-TecF-Tec Required Skills Accounting, Accounts Payable Process, Critical Thinking, Data Analytics, Data Literacy, Data Visualization, Ethical Compliance, Finance, Financial Analysis Reporting, Generative AI, Insight Generation, Invoice Payments, Microsoft Office, Oracle, People Leadership, Process Consulting, SAP Overview, Supplier Accounts, Workday Talent Management Language English (Required), Spanish Language Proficiency - Proficient - C2 Additional Job Location - Job Type Regular Master Skill List - F&A - AP Remote Type - Hybrid Work Shift - Day Job (Guatemala) Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.