Service Delivery Manager - SAP Managed Services

Job description

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity EY's Managed Services practice delivers SAP operational excellence through scalable support, continuous improvement, and business transformation services. As part of the leadership team, you will drive SAP service delivery, strengthen client relationships, oversee complex managed service engagements, and help grow EY's SAP Managed Services capabilities and market presence. As a driven, results-oriented professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional service to our internal and external clients, win in the marketplace and support EY’s growth and profitability. This role will provide you with visibility and participation across all sectors, deal sizes, competencies, and offerings. The successful candidate will have a rare opportunity to see how the firm operates across all our service lines (Consulting, Tax, Assurance, Strategy) and industries. This job posting relates to an existing vacancy within our organization. Key responsibilities As a leader in EY's SAP Managed Services practice, you will drive service delivery excellence, client growth, and operational performance across complex SAP environments. You will lead strategic engagements, shape our SAP Managed Services offerings, oversee governance and service management, and partner with clients and executives to deliver measurable business outcomes. You will also champion the responsible adoption of AI, leveraging it to enhance delivery quality, accelerate problem-solving, improve operational efficiency, and establish scalable, repeatable ways of working across teams. Drive growth by identifying, pursuing, and closing SAP Managed Services opportunities. Advise clients on SAP outsourcing, managed services, and operational transformation. Lead complex SAP managed service engagements, governance forums, and executive stakeholder relationships. Oversee service performance, reporting, risk management, and continuous improvement initiatives. Shape EY's SAP Managed Services strategy, offerings, and delivery capabilities. Support solutioning, deal pricing, contract management, and quality oversight. Leverage AI to enhance service delivery, generate insights, improve productivity, and drive business outcomes. Promote responsible and risk-aware AI practices, ensuring compliance with data privacy, confidentiality, and ethical standards. Develop and scale repeatable AI-enabled approaches, tools, and best practices that improve team effectiveness and consistency. Skills and attributes for success Strong leadership skills with a focus on SAP Managed Services delivery excellence. Ability to build trusted relationships with clients, partners, and delivery teams. Sound judgment in managing confidential client and business information. Proven ability to lead multiple SAP engagements and deliver under tight deadlines. Strong commercial acumen, including budgeting, forecasting, and financial management. Experience driving service governance, SLA performance, and continuous improvement. To qualify for the role, you must have Proven experience leading SAP Managed Services and delivering exceptional client outcomes. Ability to shape, solution, and sell SAP Managed Services engagements. Strong executive presence and stakeholder management skills. Ability to lead independently and collaborate across global delivery teams. 5+ years of experience in SAP Managed Services, Application Management Services (AMS), or SAP operations. Experience with SAP service governance, SLAs, ITSM processes, and service delivery frameworks. Strong communication, presentation, and influencing skills. Ideally, you'll also have Professional services or consulting experience. Post-secondary education in Business, Technology, or a related field. Strong commercial and financial management skills. ITIL and/or SAP certifications. Bilingualism (English and French) is an asset. What we look for We seek individuals who bring senior‑level technical insight, exceptional judgment, and the ability to influence outcomes across diverse teams. What we offer We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you to decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a discretionary bonus program, a comprehensive medical, prescription drug and dental coverage plan, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer: Support and coaching from some of the most engaging colleagues in the industry Learning opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets. Toronto/Calgary/Vancouver/Edmonton: $114,000 to $160,500 Halifax/Saint John/Winnipeg/Fredericton/Dieppe/Victoria: $99,000 to $149,000 Are you ready to shape your future with confidence? Apply today Inclusiveness at EY Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world. Learn about our commitment to Inclusiveness at EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. At EY, we use artificial intelligence (AI) tools as one element of our recruitment process to enhance efficiency and improve the candidate experience. While AI supports us in our process, human judgment and decision-making remain integral in our candidate experience. We are committed to the responsible use of AI, and our practices are continuously reviewed and refined to ensure they align with ethical principles and regulatory requirements. To all recruitment agencies: EY does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. EY is not responsible for any fees related to unsolicited resumes.