Service Delivery Manager with German for OS GmbH (m/f/d)

Job description

Manage and coordinate the delivery of IT services across multiple operational teams. Serve as the primary point of contact for customers regarding service-related matters. Ensure services are delivered according to agreed Service Level Agreements (SLAs). Monitor service performance and drive continuous service improvements. Coordinate service reviews, reporting, and customer governance meetings. Strong customer and service orientation. Excellent communication and stakeholder management skills. Analytical and problem-solving mindset. Ability to manage multiple priorities and work under pressure. Strong presentation and reporting skills. Leadership and coordination capabilities. Financial and commercial awareness Bachelor's degree in Information Technology, Business Administration, Telecommunications, or related field. Several years of experience in IT Service Management, Service Delivery, or Customer Operations. Experience working in an international environment and customer-facing role. Knowledge of IT infrastructure, cloud services, and managed services environments. ITIL certification is an advantag WHY SHOULD YOU CHOOSE US? We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas: Financial benefits Benefits with focus on learning and development Benefits with focus on health and sport Benefits with focus on family and work – life balance Other benefits For more information about our benefits click to Benefits Salary Final salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1600€ /brutto. Additional information * Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation. Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.