Service Delivery Specialist

Job description

WHAT YOU’LL DO ​ As a Service Delivery Specialist, you will manage and coordinate service delivery, vendor collaboration and cross‑functional processes to ensure stable, high‑quality operations. You will support product teams, improve ways of working, and act as the link between business, tech and external partners to secure smooth daily operations. In this role, you will be responsible for the Sales Market, consisting of the Czech Republic, Slovakia, Romania and Hungary. You will: Support alignment of expectations between business teams, tech teams and external vendors. Support and follow up on service deliveries from external vendors and service providers. Ensure the quality of supplier deliverables and secure adherence to agreed service levels. Communicate with vendors and global teams to ensure system stability for daily operations. Develop and improve support processes and ways of working between internal product teams and external vendors. Support product teams with operational procedures and best practices. Support operational onboarding when new products go live. Support and participate in cross-functional forums with logistics, vendors, tech and business teams. Coordinate and translate business needs into actions for support teams and partners. WHO YOU’LL WORK WITH ​ As a Service Delivery Specialist, you will work closely with product teams, business stakeholders, logistics, tech teams, external vendors and global partners. You will collaborate across functions to secure efficient operations and a strong service experience. WHO YOU ARE ​ We are looking for people with… A degree in IT, Business Administration, or equivalent practical experience. A background working in IT or business service‑delivery functions, ideally with experience supporting both business and technical teams. Good knowledge of IT service management concepts and ITSM tools (ITIL foundation certification is a plus) Experience working in service operations, support or service delivery environments. Experience working in an international environment Experience supporting vendor interactions in collaborating with internal stakeholders Exposure to vendor management and supplier collaboration. Exposure to incident, problem, and change management Proficiency in English, spoken and written. And people who are… Structured, solution-oriented and eager to learn in a dynamic operational environment. Collaborative and skilled at managing stakeholders at different levels and building strong, trust‑based working relationships. Proactive, curious, and committed to improving the service experience and ways of working. WHY YOU’LL LOVE WORKING HERE ​ At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. ​ More specifically, we offer: 25% staff discount for you and one family member across all H&M Group brands – in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET). Working mode: 4 days from office / 1 day flexible. Meal Allowance – Receive a meal allowance of 90 Kč for each working day, included in your salary. H&M HIP incentive program. Relaxing Days - 2 additional days off in your first year and 4 days annually after your first year with us. Referral bonus for recommending externally hired colleagues. Co-financed access to either a Multisport Card. Occasional coupons and bonuses throughout the year. Extra Annual Leave - 1 additional vacation day after 6 months of employment. Additional day off (jubilee). Educational Learning Studio platform, including LinkedIn Learning. Structured year-round development process with goal setting, performance evaluation, and achievement review. Career opportunities, with 70% of our recruitment processes filled through internal promotions. JOIN US ​ Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, strong values, and opportunities for growth. But most of all, it’s our people who make us who we are. This is a full-time role based on a local contract in Prague, Czech Republic. The Service Delivery Specialist reports to Tech Manager. If you feel that this is an opportunity that will drive you, please apply with your CV in English no later than 13th September 2026. Due to data privacy policies, we only accept applications via our career page. Take the next step in your career with us. The journey starts here. ​ * we are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application. ​