Service Delivery Specialist

Job description

Are you looking to make a difference in people’s lives while directly impacting the growth of a high-caliber startup in Phoenix? Super is looking to add a talented person to our customer experience team. In this role, you will communicate with customers through multiple channels including email, phone, and our online platforms; and will serve as the point person for our customers and service provider network. ### Essential Functions & Responsibilities: - Interpret, understand, and communicate coverage based on customers’ warranty contracts. - Review inbound claims for eligibility based coverage, dates, payment, and prior claims history - Communicate and coordinate dispatches between the customer and our service network - Respond in a timely manner to customer and service provider inquiries electronically or by phone - Proactively reach out to customers and service providers to ensure high levels of satisfaction and engagement - Work closely with cross functional teams including sales, purchasing and field ops - Provide excellent and timely service as a member of the front-facing Operations Team ### Qualifications and Requirements: - Coachable, adaptable, self motivated, and a team player who thrives in a collaborative environment - High School Diploma or equivalent - One or more years of experience working in a call center environment is preferred - Possess exceptional critical thinking skills, attention to detail and driven to help customers - Help identify opportunities for improvement within team processes and system capabilities. - Excellent time-management skills and ability to prioritize workday tasks - Exceptional written and verbal communication skills, including an engaging phone presence - Excellent organizational skills as well as ability to handle and perform multiple tasks throughout the day - At this time, this role is primarily remote with occasional requirement to work in-person training for team building, collaboration, and training. ### What We Offer: - We’ll pay you a competitive salary and benefits, provide stock options, and give you tools to help you achieve your objectives. - Opportunities for growth within the company. - The opportunity to join a fast-growing Silicon Valley technology company - Mentorship from proven executives - A unique professional opportunity different than any other in the home service industry.