Service Delivery Specialist - Time & Labor

Job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description Performs simple to complicated tasks related to employee data management based on established guidelines and standard processes, in compliance with service-level agreements, processes, policies, and procedures. Maintains the SOP/DTP of current processes and incorporates documentation updates as required. Escalate system-related issues with senior members of the team and provide incident reports to support the process gap identification and solutions. Analyze and Escalates (if needed) , any identified issues and concerns to the Team Lead for timely resolution. Responsible in data gathering in completion of compliance SOX audit. Assesses identified issues and collates documentation to assist in investigating and in resolving common and recurring issues. Ensures accuracy of all data processed and entered in HR systems. Performs ad hoc tasks as requested or assigned. Creates dashboards, presentations for stakeholder and management reporting. Support basic UAT testing. Participate on data gathering assigned SOX audit-related activities. Responsible in task prioritization and ensuring deivery of BAU on day to day basis. Monitor and respond to Employee Centre support simple to complicated requests. Supports selected simple process improvement initiatives to streamline processes Qualifications Bachelor’s degree or at least 3 years of relevant work experience. Intermediate proficiency in MS Office tools Proficient knowledge and understanding of Time, Payroll, HR processes and procedures. Experience working in an outsourcing, shared services, or similar model with compensation-related roles or other similar functions is preferred. Proficient knowledge in HR Systems, preferably Workday, Oracle, ADP, and ServiceNow or other similar platforms and tools. Additional Information At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment. About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options , well-being resources, employee assistance program, business travel insurance, and service recognition awards. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.