Service Delivery Sr. Specialist - Time & Labor

Job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description Performs simple to complex tasks related to employee data management based on established guidelines and standard processes, in compliance with service-level agreements, processes, policies, and procedures. Reviewing the changes/updates and responsible in creating new SOP/DTP. Responsible for partnering with IT in system related escalations and partnering with them in managing incidents and process stabilization. Responsible in reporting enhancements to Team Lead and Manager. Responsible in creating scenarios for UAT testing and participation in testing. Answers complex and unusual data management system-related inquiries using company systems. Responsible in finding complex complex data management issues. Escalates issues and recommends resolutions to the Team Lead and Manager. Support junior members of the team in addressing routine issues within the assigned processes. Proposes alternatives to identified issues and assists in investigating and in resolving common and unusual issues. Contributes to various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity. Participate in data gathering, compilation and checking of documents for SOX audit-related activities. Contributes specialized expertise to different assigned projects and may provide key updates to the Team Lead and Manager. Acts as the Process SME - supports junior team members, other work streams and functions in solving complex issues and tickets. Provide expert insights to team leads on root cause of errors, and processes fixes. Provide recommendations on how to improve processes and work flows. Support Team Lead in creating presentation for stakeholder and management reporting. Assist Team Lead in presentation and discussion of issues and errors with stakeholders and management. Comprehensive understanding of legislation and regulations for country/countries supported.Comprehensive understaing of company policy for country/countries supported. Performs ad hoc tasks as requested or assigned. Qualifications Bachelor’s degree or at least 4 years of relevant work experience Advanced proficiency in MS Office tools Experience in stakeholder and client management is an advantage. Advance working knowledge and understanding of Time, Payroll, HR processes and procedures. Experience working in an outsourcing, shared services, or similar model with compensation-related roles or other similar functions is preferred. Advanced knowledge in HR systems, preferably Workday, Oracle, ADP, and ServiceNow or other similar platforms and tools. Additional Information At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment. About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options , well-being resources, employee assistance program, business travel insurance, and service recognition awards. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.