SERVICE DESIGNER

Job description

Job Summary The Service Designer will be responsible for delivering useful products and great experiences to our customers. He/She will look for insights and inspiration from people and other services in the world; and document the reasoning and decisions that validate our approach to the final product or experience. Through rich and engaging visualizations of the customer experiences, you will create alignment, buy-in, and excitement, ensuring that the whole team works together to make it happen. Specific Duties & Responsibilities • Problem solve with BU stakeholders • Advocate for and be the voice of our customer in our product development process; use customer-driven insights and agile methodologies to design and deliver relevant, elegant, and delightful customer experiences • Partner with Product Managers to influence product design and express / own the experience strategy. Collaborate and create visual design and strategy for prototyping and pilot efforts • Translate customer needs and business requirements into [lo- or hi-fi] visual concepts and interaction prototypes to be used in experiments, user testing, and iterations • Create and deliver design documentation and artifacts to aid with cross-team communication, collaboration and development; visualize complex sets of data and relationships in ways that are easy to comprehend • Performs other duties as may be assigned from time to time. • Serve as change agent by introducing best practices of P11 to enterprise.