Service Desk Agent - Level 1

Job description

Role - Service Desk Agent - Level 1 Job Description · 1-2 Years of relevant experience · Optional Skills Supervision Level 1 · To provide accessible, timely, effective, efficient and professional quality service to resolve problems and improve customer satisfaction · Prompt response to queries via voicemail / email / fax. · Accurate assessment/ resolution of problems; provide first level support to troubleshoot and solve technical problems. · Regular updates for follow up actions & problem status; escalation of problems to second level when required · Work with Team Lead to feedback and / or improve processes Windows 7 All your information will be kept confidential according to EEO guidelines. Accion Labs is a global technology services firm with offering a full range of product life-cycle services in the emerging technology segment. This includes Web 2.0, Open Source, SaaS/Cloud, Mobility, IT Operations Management/ITSM, Big Data and traditional BI/DW. Through nine global offices and a rapid-response delivery model, Accion offers a range of engagement models such as turn-key projects, extended-teams, shared-IP development, offshore-leveraged engagements and professional staffing (contract, contract-to-hire & direct perm).