Service Desk Analyst (1st line) - Onsite

Job description

👋 Hello. Welcome to Wanstor! At Wanstor, we’ve been delivering award-winning IT solutions for over 22 years, and we’re proud to keep growing year after year. Today, our team is over 200 strong, filled with talented professionals passionate about technology. Wanstor stands at the forefront of the industry with a full portfolio of high-quality services. From our award-winning managed services to our robust data and development capabilities, networking and infrastructure expertise, and unparalleled security solutions, Wanstor is renowned in the market for excellence. Our strong customer references provide a solid foundation for your success. If you’re looking for a place where your skills can thrive and grow, you’ll feel right at home here! This isn't your typical 1st Line role spent sitting behind a ticket queue. You'll be based onsite at **our client's London HQ in The Shard**, becoming a familiar and trusted face to the people you support every day. It's a fantastic environment to work in, with amazing offices in one of London's most iconic buildings and the opportunity to work closely with a successful, fast-growing global business. You'll become part of their day-to-day working environment, building relationships with people across the organisation while also supporting colleagues across their international offices. You'll provide hands-on IT support across everything from laptops and Microsoft 365 to new starter setups, meeting rooms and those urgent "I've got a meeting in five minutes" problems. You'll be employed by Wanstor, working as part of the team delivering our client's IT service. While London will be your home base, you'll also provide remote support to colleagues across their wider UK and European offices. We're looking for someone who combines good technical fundamentals with brilliant customer service. You'll need to be approachable, proactive and comfortable dealing face-to-face with people at all levels of the business.