📢 Join Novibet as Service Desk Analyst!Are you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for Technology and thrive in an international GameTech environment, this could be the right opportunity for you.Who We AreFounded in 2010, Novibet is an established global GameTech company operating in Europe, the Americas, and other international markets (Greece, Brazil, Mexico, Malta, Ireland, Cyprus, Chile, Finland and New Zealand), with hubs in Greece, Malta, Brazil, and Mexico and more than 1,400 employees worldwide. We are driven by technology and innovation, continuously evolving our proprietary platform to deliver seamless and engaging online entertainment experiences to our growing customer base.Why NovibetAt Novibet, you’ll be empowered to take on meaningful challenges, develop your skills and contribute ideas that make a difference. Certified as a Great Place to Work® several years in a row, in Greece, Malta and Brazil, we are a global team, united by a culture of trust, inclusion and shared learning.Join us and become part of a global team where collaboration, innovation and continuous growth drive everything we do.What We are looking for We are looking for a Service Desk Analyst to join our responsible team for supporting internal procedures and business teams on our platform. As a Service Desk Analyst, you will be the first point of contact for incidents and service requests, ensuring smooth communication, timely triage, and proper coordination. You will be joining a friendly, professional team that enjoys solving problems and delivering fast, high-quality support.What you will work onAct as the first point of contact for incidents and service requests through the internal Service Management systemPerform initial triage, categorization, prioritization, and routing of incidentsOwn incident management process, ensuring timely updates and proper escalation paths are followedApply known solutions from runbooks and knowledge base articlesCommunicate clearly and consistently with stakeholders throughout incident lifecycleMaintain accurate incident records, timelines, and documentationContribute to improving the knowledge base and operational documentationWhat you bringBSc in Information Technology, or relevant field; MSc is a plus0–2 years of experience in IT support, service desk, or similar roleFamiliarity with ITIL principles or incident management processesExperience with ITSM tools such as Jira, ServiceNow, or similarFluency in Greek and English (both written and verbal)Excellent communication and customer service skillsAbility to work in shifts, including nights and weekendsStrong attention to detailWhat we offerWe truly value our people at Novibet! Within our vibrant, dynamic, and fast-paced environment, we encourage everyone to reach their full potential while enjoying every step of the journey. Here’s how we make that happen:💰Competitive Compensation: Attractive salary and bonus scheme🧑⚕️Health insurance: Group health & medical insurance package💻Top-Notch Equipment: All the tools you need for your role🚀Career Growth: Focused career development, performance management, and training opportunities🏋️Free access to our gym facilities to keep you energized🌍Inclusive Environment: A welcoming, international, and multicultural team🎉Engaging Activities: Exciting events, sports, and team-building activities At Novibet we value diversity and are committed to an inclusive and equitable workplace. All decisions regarding recruitment, hiring, promotion, compensation, employee training and development, and all other terms and conditions of employment, are made without regard to race, religious beliefs, color, gender identity, sexual orientation, marital status, disability or chronic disease, age, ancestry or place of origin.
📢 Join Novibet as Service Desk Analyst!
Are you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for Technology and thrive in an international GameTech environment, this could be the right opportunity for you.
Who We Are
Founded in 2010, Novibet is an established global GameTech company operating in Europe, the Americas, and other international markets (Greece, Brazil, Mexico, Malta, Ireland, Cyprus, Chile, Finland and New Zealand), with hubs in Greece, Malta, Brazil, and Mexico and more than 1,400 employees worldwide. We are driven by technology and innovation, continuously evolving our proprietary platform to deliver seamless and engaging online entertainment experiences to our growing customer base.
Why Novibet
At Novibet, you’ll be empowered to take on meaningful challenges, develop your skills and contribute ideas that make a difference. Certified as a Great Place to Work® several years in a row, in Greece, Malta and Brazil, we are a global team, united by a culture of trust, inclusion and shared learning.
Join us and become part of a global team where collaboration, innovation and continuous growth drive everything we do.
What We are looking for
We are looking for a Service Desk Analyst to join our responsible team for supporting internal procedures and business teams on our platform. As a Service Desk Analyst, you will be the first point of contact for incidents and service requests, ensuring smooth communication, timely triage, and proper coordination. You will be joining a friendly, professional team that enjoys solving problems and delivering fast, high-quality support.
What you will work on
- Act as the first point of contact for incidents and service requests through the internal Service Management system
- Perform initial triage, categorization, prioritization, and routing of incidents
- Own incident management process, ensuring timely updates and proper escalation paths are followed
- Apply known solutions from runbooks and knowledge base articles
- Communicate clearly and consistently with stakeholders throughout incident lifecycle
- Maintain accurate incident records, timelines, and documentation
- Contribute to improving the knowledge base and operational documentation
What you bring
- BSc in Information Technology, or relevant field; MSc is a plus
- 0–2 years of experience in IT support, service desk, or similar role
- Familiarity with ITIL principles or incident management processes
- Experience with ITSM tools such as Jira, ServiceNow, or similar
- Fluency in Greek and English (both written and verbal)
- Excellent communication and customer service skills
- Ability to work in shifts, including nights and weekends
- Strong attention to detail
What we offer
We truly value our people at Novibet! Within our vibrant, dynamic, and fast-paced environment, we encourage everyone to reach their full potential while enjoying every step of the journey. Here’s how we make that happen:
- 💰Competitive Compensation: Attractive salary and bonus scheme
- 🧑⚕️Health insurance: Group health & medical insurance package
- 💻Top-Notch Equipment: All the tools you need for your role
- 🚀Career Growth: Focused career development, performance management, and training opportunities
- 🏋️Free access to our gym facilities to keep you energized
- 🌍Inclusive Environment: A welcoming, international, and multicultural team
- 🎉Engaging Activities: Exciting events, sports, and team-building activities
At Novibet we value diversity and are committed to an inclusive and equitable workplace. All decisions regarding recruitment, hiring, promotion, compensation, employee training and development, and all other terms and conditions of employment, are made without regard to race, religious beliefs, color, gender identity, sexual orientation, marital status, disability or chronic disease, age, ancestry or place of origin.
Novibet, founded in 2010, is an established GameTech company that operates in several countries across Europe through its offices in Greece & Malta. Licensed and regulated by MGA, ADM and HGC, and Irish Revenue Commissioners, Novibet is committed to delivering the best sports betting and gaming experience to an ever-expanding customer base. Our fully registered online gambling websites Novibet.gr offer an easy to use betting platform for our clients, excellent customer care, good value in our odds offering and all these under a secure and safe environment.Our Novi Values
Innovation – We strive for perfection and pursue timeless development.
Credibility – We are responsible and value our customers’ trust.
Community – We collaborate with partners and stakeholders to contribute to noble causes and experience gaming alongside our customers to develop a healthy environment.
Enjoyment – We have fun working at Novibet and share it with our audience.
Why Join usNovibet constitutes an ever-evolving, dynamic environment with new challenges. The opportunities for a long, even international career within the company are a lot and diverse. Our modern way-of-thinking, a “fresh attitude” towards the industry’s structures and our focus on innovation ensure no routine! Moreover, we invest in our employees’ constant education and training keeping up with and even drive global trends.We are a league of gamesome partnerswww.novibet.gr
Novibet, founded in 2010, is an established GameTech company that operates in several countries across Europe through its offices in Greece & Malta. Licensed and regulated by MGA, ADM and HGC, and Irish Revenue Commissioners, Novibet is committed to delivering the best sports betting and gaming experience to an ever-expanding customer base.
Our fully registered online gambling websites Novibet.gr offer an easy to use betting platform for our clients, excellent customer care, good value in our odds offering and all these under a secure and safe environment.
Our Novi Values
- Innovation – We strive for perfection and pursue timeless development.
- Credibility – We are responsible and value our customers’ trust.
- Community – We collaborate with partners and stakeholders to contribute to noble causes and experience gaming alongside our customers to develop a healthy environment.
- Enjoyment – We have fun working at Novibet and share it with our audience.
Why Join us
Novibet constitutes an ever-evolving, dynamic environment with new challenges. The opportunities for a long, even international career within the company are a lot and diverse. Our modern way-of-thinking, a “fresh attitude” towards the industry’s structures and our focus on innovation ensure no routine! Moreover, we invest in our employees’ constant education and training keeping up with and even drive global trends.
We are a league of gamesome partners
www.novibet.gr
