Service Desk Analyst

Job description

About Netwealth Netwealth isn't just a company. We're shaping the future of wealth in Australia. Our award-winning platform and NextGen technology empower advisers and investors to achieve more, and we're proud to be recognised as one of Australia's most innovative FinTech businesses. Since 1999, we've grown rapidly by challenging the status quo. We move fast, think big, and stay agile. Free from unnecessary bureaucracy so we can deliver smarter solutions for our clients and create real impact. But what truly sets us apart? Our people. We're a team of curious, optimistic and courageous individuals who collaborate to make life better for more Australians. We value authenticity, and agility, and we believe in creating an environment where you can do your best work, grow your career, and feel part of something meaningful. If you're looking for a place where your ideas matter, where innovation is celebrated, and where you can help shape a brighter financial future, join us at Netwealth. The opportunity Technology is central to how our people at Netwealth work, connect, and succeed. As our next IT Service Desk Analyst, you’ll play a key role in making sure everything runs smoothly, supporting colleagues, solving problems, and helping shape a great tech experience across the organisation. You’ll work closely with our IT Service Desk Coordinator and the broader IT team, contributing to daily operations while continuously improving how we deliver support. TECHNICAL SUPPORT & SERVICE DELIVERY - Provide hands‑on support across Azure RBAC, Microsoft Intune, Power Automate and Power Apps - Build and configure Surface, Dell, and Mac laptops - Troubleshoot hardware, software, network, and access issues - Resolve incidents and service requests in line with SLAs SERVICE DESK OPERATIONS - Triage, prioritise, and escalate tickets - Keep accurate records in our ITSM system - Suggest improvements to enhance the user experience Collaboration & Continuous Improvement - Support project work and operational tasks - Share insights to help refine processes - Assist new starters with device setup and system basics - Support meeting room AV setups and hybrid meeting tech ABOUT YOU You’re someone who blends technical confidence with a warm, supportive approach. You enjoy helping others and staying one step ahead of problems. You bring: - Expertise with Microsoft 365, Azure AD, RBAC - Knowledge of Microsoft Intune and modern device management - Familiarity with Power Automate and Power Apps - Troubleshooting skills across Windows, macOS, and mobile - Strong communication and a customer‑first mindset - Experience building Surface, Dell, and Mac laptops - Knowledge of Active Directory fundamentals - Basic networking understanding (DNS, DHCP, VPN, Wi‑Fi) Life At Netwealth At Netwealth, we believe a fulfilling career is built on growth, balance, and belonging. Our people are our greatest strength, and we’re committed to supporting you at every stage of life because when you thrive, so do we. We're proud to be recognised as one of Australia's top 5 companies for Career Development (endorsed by WORK180). From further education and diverse training opportunities to strong support for internal mobility. Your career can grow here. Our flexible hybrid model supports balance, with just 4 days in the office each fortnight. When you’re in, you’ll enjoy working from one of our modern, thoughtfully designed spaces across Australia – including our state-of-the-art Melbourne CBD office. All locations feature contemporary facilities to make your day comfortable, and in Melbourne, you’ll also enjoy perks like end-of-trip amenities and daily breakfast to make your commute easier. We offer benefits designed for your wellbeing and personal development, including; - Family-friendly support: Paid parental leave and a fully funded school holiday program - Wellness perks: CU Health (virtual healthcare), income protection, flu shots, wellness weeks, retail discounts and financial wellbeing services - A vibrant culture: social events, trivia nights, and corporate sports - Employee Resource Groups: LGBTQIA+, DAWN (Development and Accelerating Women at Netwealth), Culture Group and Carers Group - Community Impact: Paid volunteering and our Netwealth Impact Group We're proud of our inclusive and diverse workforce and encourage everyone to bring their genuine selves to work. It's one of our core values. We're committed to equity and inclusion through our gender equality, disability, LGBTQIA+, wellbeing and cultural initiatives. And we're certified by WORK180, Family Friendly Workplaces and Great Places to Work. If you're excited by the opportunity but don't meet every requirements, we still encourage you to apply. Research shows people often hesitate unless they tick every box. We value potential and passion just as much. Need adjustments during the recruitment process? Contact us at talent@netwealth.com.au Apply now and help us shape a brighter financial future!