Service Desk Analyst

Job description

Embark on a career journey with Franklin Electric, where your passion meets purpose, and every day is an opportunity to make a difference in our global communities in providing access to water, fuel and electricity. **The Service Desk Analyst provides first- and second-level technical support to end users across PC, server, network, voice, software, and hardware environments. This role is responsible for troubleshooting and resolving a wide range of technical issues while meeting or exceeding established Service Level Agreements (SLAs). Working under general supervision, the Service Desk Analyst escalates complex issues to specialized support teams when necessary to ensure timely resolution.** Franklin Electric is a diverse team of innovators making a positive global impact since 1944. We offer innovative water solutions, ensuring access, treatment, and efficient management of this vital resource. Our commitment to excellence is reflected in our innovative products, industry leading quality products, exceptional customer service, employee development, and passion for social responsibility. Join us to create a better future while growing professionally in a supportive environment!