Service Desk Analyst I

 **About Us:** YipitData is the leading market research and analytics firm for the disruptive economy and most recently raised $475M from The Carlyle Group at a valuation of over $1B. Every day, our proprietary technology analyzes billions of alternative data points to uncover actionable insights across sectors like software, AI, cloud, e-commerce, ridesharing, and payments. Our data and research teams transform raw data into strategic intelligence, delivering accurate, timely, and deeply contextualized analysis that our customers—ranging from the world’s top investment funds to Fortune 500 companies—depend on to drive high-stakes decisions. From sourcing and licensing novel datasets to rigorous analysis and expert narrative framing, our teams ensure clients get not just data, but clarity and confidence. We operate globally with offices in the US (NYC, Austin, Miami, Mountain View), APAC (Hong Kong, Shanghai, Beijing, Guangzhou, Singapore), and India. Our award-winning, people-centric culture—recognized by *Inc.* as a [Best Workplace](https://www.inc.com/profile/yipitdata) for three consecutive years—emphasizes transparency, ownership, and continuous mastery. **What It’s Like to Work at YipitData:** YipitData isn’t a place for coasting—it’s a launchpad for ambitious, impact-driven professionals. From day one, you’ll take the lead on meaningful work, accelerate your growth, and gain exposure that shapes careers. Why Top Talent Chooses YipitData: - **Ownership That Matters**: You’ll lead high-impact projects with real business outcomes - **Rapid Growth**: We compress years of learning into months - **Merit Over Titles**: Trust and responsibility are earned through execution, not tenure - **Velocity with Purpose:** We move fast, support each other, and aim high—always with purpose and intention If your ambition is matched by your work ethic—and you're hungry for a place where growth, impact, and ownership are the norm—YipitData might be the opportunity you’ve been waiting for. **About The Role:** YipitData is looking for an IT Service Desk Analyst to be the first line of support for our employees and the backbone of our day-to-day IT operations. You'll be the person people turn to when their laptop won't cooperate, their access needs updating, or a SaaS tool isn't behaving — and you'll take pride in resolving those issues quickly, clearly, and without making anyone feel dumb for asking. This role sits at the center of a modern, distributed, SaaS-first workplace. You'll manage devices through IRU, support security tooling like CrowdStrike, administer core platforms like Google Workspace, Slack, Zoom, and Okta, and keep our Jira queue and Confluence documentation running smoothly. You'll also play a key role in onboarding and offboarding employees, making sure every new hire's first day starts with working tools and every departure is handled securely and cleanly. We're looking for someone who's naturally organized, calm under a stack of tickets, and genuinely enjoys the process of diagnosing a problem and walking someone through the fix. You'll work closely with the broader IT, Security, and Infrastructure teams — escalating what needs deeper expertise, and owning the rest end-to-end. If you like variety, want to build real IT operations experience, and care about making other people's workdays easier, this is a great seat. **This is a fully-remote opportunity based in India. We expect East/West Coast/etc. work hours.** ### **As Our IT Service Desk Analyst, You Will:** - Provide day-to-day IT support to employees by troubleshooting hardware, software, and access issues - Manage and resolve IT support tickets through Jira, ensuring timely and effective resolution - Configure, deploy, and support MacOS laptops and company devices - Administer and troubleshoot SaaS applications including Google Workspace, Slack, Zoom, Okta, and other business tools - Manage device configuration and security using MDM tools such as IRU - Assist with user provisioning and deprovisioning, including onboarding and offboarding processes - Support endpoint security tools such as CrowdStrike - Maintain and track IT assets and equipment inventory - Document solutions, processes, and troubleshooting steps in Confluence - Escalate complex technical issues to the appropriate IT, Security, or Infrastructure team members - Assist with IT operational improvements and small projects that improve employee IT experience ### **You Are Likely To Succeed If:** - You have 2–3 years of experience working in an IT support or service desk environment - You are comfortable supporting remote and distributed teams - You have experience supporting MacOS devices and modern SaaS-based workplaces - You are organized and comfortable managing multiple support requests through a ticketing system - You enjoy troubleshooting technical issues and helping colleagues resolve problems quickly - You communicate clearly with both technical and non-technical users - You enjoy working in a collaborative and fast-paced environment **Nice to have:** - Experience with scripting or automation tools such as Python, GAM, or Okta Workflows **What We Offer:** **Our compensation package includes comprehensive benefits, perks, and a competitive salary:** - We care about your personal life, and we mean it. We offer flexible work hours, flexible vacation, parental leave, team events, wellness budget, learning reimbursement, and more! - Your growth at YipitData is determined by the impact that you are making, not by tenure, unnecessary facetime, or office politics. Everyone at YipitData is empowered to learn, self-improve, and master their skills in an environment focused on ownership, respect, and trust. See more on our high-impact, high-opportunity work environment above! - **The final offer may be determined by a number of factors, including, but not limited to, the applicant's experience, knowledge, skills, abilities, as well as internal team benchmarks.** *We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity employer.* [Job Applicant Privacy Notice](https://www.yipitdata.com/careers/job-applicant-privacy-notice)