Service Desk Analyst I (M - F 9:30am to 6pm EST)

Job description

### Grow Your IT Career with Hands-On Experience Looking for an opportunity to launch your career in IT? As a **Service Desk Analyst**, you’ll be the first point of contact for customers who need technical help. You’ll troubleshoot everyday technology issues, solve problems, and gain hands-on experience with widely used technologies including Microsoft 365, Windows, Azure, Active Directory, and more. This is a great opportunity for someone early in their IT career who enjoys technology, problem-solving, and helping people. ### What You’ll Do - Provide friendly, professional technical support by phone, ticket, and remote session - Troubleshoot common hardware, software, network, and account-access issues - Support technologies such as **Microsoft 365, Windows, Azure, Active Directory, Google Workspace, and macOS** - Document troubleshooting steps and resolutions clearly and accurately - Keep customers informed throughout the support process - Partner with senior technicians and engineers when issues require additional expertise - Learn new technologies while building valuable real-world IT experience ### What We’re Looking For You don’t need to know everything on day one. We’re looking for someone who is **curious, dependable, customer-focused, and excited to grow in IT.** You should have: - Strong customer service and communication skills - A natural ability to troubleshoot and solve problems - Comfort working in a fast-paced environment - Strong organization and attention to detail - An interest in technology and a willingness to learn ### Education & Experience Candidates should have **one** of the following: - Bachelor’s degree in Computer Science, Information Technology, MIS, or a related field - Associate degree plus 1 year of relevant experience - 2 years of professional service desk or technical support experience CompTIA A+ and Microsoft certifications are a plus. CompTIA A+ must be obtained within six months of employment. ### Your Schedule **Monday-Friday | 9:30 AM-6:00 PM Eastern Time** Enjoy a consistent weekday schedule while building the technical skills and customer experience that can help you grow your IT career. ### Ready to Get Started? If you have a passion for technology, enjoy helping people, and are looking for an opportunity to build your IT career, **we’d love to hear from you.** **Compensation:** Starting from $21 an hour