Service Desk Engineer

Job description

Background The world around us is experiencing significant change, the greatest in generations. At Motion Applied, we’re accelerating the response to that change. Our vision is that our people and technologies will pioneer a better future . Our mission is to achieve breakthroughs in performance. We’re at the cutting edge of innovation in industries including automotive transportation and motorsport. We create solutions that drive efficiency and cost-effectiveness. We want to help to reduce the carbon footprint and become more sustainable. Our focus is on electrification and telemetry, control and analytics. To deliver efficient lightweight electric powertrain and vehicle development; motorsport solutions that make series more sustainable and efficient; reliable connectivity solutions for transportation and insightful analytics and monitoring of transport fleets. By applying our expertise, we deliver real benefits and pioneer a better future . Purpose of the Role To support the organisation through Business Technology Operations. Scope of Role Operate the Service Desk, being the 1 st technical point of contact for the user community Working within the Business Technology team to deliver the best experience for the end-users Principal Accountabilities Handle incoming technical support though the Service Desk system and walk-ins to the Tech Bar, and manage the support requests Provision and decommission user devices and provide induction for use of the ICT systems Run ICT inductions and help new staff through the ICT on-boarding process Install Engineering applications through service desk processes Package Applications for Windows and Mac Manage and maintain meeting rooms Support asset and change management processes Manage printers and their updates Capture knowledge and write support articles Help advise our user community on the best application / service for their requirement Manage incidents to resolution within SLA Analyses and repairs ICT product failures (software and hardware) including the Interpretation of diagnostics reports (e.g. system logs, network statistics, fault codes etc.) to determine root causes Liaise with hardware vendor when in support assets fail Work in a flexible manner with other teams to resolve user issues Information and cyber security management of corporate and product assets Out of hours support via on-call rota Escalate to Service Desk Manager/Business Technology team where required Supporting the multiple sites in the Woking area. Knowledge, Skills, Qualifications and Experience Windows and Mac Troubleshooting Excellent customer Service Experience of Intune, Defender, JAMF, EntraID & M365 Suite Previous experience of service desk ticketing tools Application Packaging Ability to work in a dynamic environment and manage time to get the best outcome for the business Experience of engineering /CAD systems would be an advantage Knowledge of Information security frameworks, with experience of maintaining certification programmes (ISO27001) and aligned with standards in the automotive and rail industry What we can offer you In return for everything you bring to the table, we can ensure an exciting, challenging role in a dynamic business surrounded by some of the best people in their respective fields. At Motion Applied we firmly believe it’s the relationships and friendships we create while working that make us special. We’re also aware that the world is changing and we are part of that change. We all want and need different things from our work and home lives, so, if you have commitments outside of work, we’re open to talking through flexible working options that work for you and us. Annual leave (25 days + bank holidays, pro-rated for part time colleagues). Enhanced Company Maternity, Paternity and Adoption leave and pay. Flexible working policies, including Hybrid Working. Life assurance to the value of 4 times base salary Opportunity to join the Motion Applied Pension Plan Company funded individual private healthcare with the opportunity to extend to partner or spouse and/or dependents at a discounted rate. Ride-to-work with Evans Cycles – take advantage of the Government’s Cycle-to-Work scheme which offers savings of up to 42% on the cost of a new bike, cycling accessories and components. Electric car scheme – opportunity to drive a brand-new car in a more affordable way through this salary sacrifice scheme. Employees are eligible to join the scheme after successful competition of their probationary period. Who we are Motion Applid are a medium-sized tech firm spun out of McLaren Group. We’re looking for people who will thrive in a non-hierarchical, growth-orientated company, self-starters who are flexible and somewhat entrepreneurial in their approach. Motion Applied are committed to Diversity, Equality and Inclusion (DEI) and promote DEI in all we do. Motion Applied are also members of the UK Government Disability Confident Scheme.