Service Desk Engineer (English+ Hindi)

Service Desk AgentRequired Technical Skill SetService Desk SupportDesired Competencies (Technical/Behavioral Competency)Must-HaveKnowledge on End User Computing Devices (Laptop / Desktop / VDI)Ability to provide technical support over the phoneExcellent Oral and Written Communication skillsHands on Experience on resolving customer issues related to the infrastructureAssist with support of network connectivity, PCs, and VPN connectivityExperience on Remote Desktop Client Software’sAbility to resolve and or provide work aroundAnticipate customer needs and proactively identifies solutionsEnthusiastic Maintain high customer / end user satisfactionStrong in Communication skills and inter-personal skills.Should have good experience in troubleshooting hardware issues for both desktops and laptops.Should have experience in Active Directory and desktop engineeringHands on experience on VMware and VDI troubleshooting.Languages Support: Good-To-HaveAbility to think around problems and come up with creative solutionsService Now Ticketing Tool KnowledgeMicrosoft Certification

Service Desk Agent

Required Technical Skill Set

Service Desk Support

Desired Competencies (Technical/Behavioral Competency)

Must-Have

Knowledge on End User Computing Devices (Laptop / Desktop / VDI)

Ability to provide technical support over the phone

Excellent Oral and Written Communication skills

Hands on Experience on resolving customer issues related to the infrastructure

Assist with support of network connectivity, PCs, and VPN connectivity

Experience on Remote Desktop Client Software’s

Ability to resolve and or provide work around

Anticipate customer needs and proactively identifies solutions

Enthusiastic Maintain high customer / end user satisfaction

Strong in Communication skills and inter-personal skills.

Should have good experience in troubleshooting hardware issues for both desktops and laptops.

Should have experience in Active Directory and desktop engineering

Hands on experience on VMware and VDI troubleshooting.

Languages Support:

Good-To-Have

Ability to think around problems and come up with creative solutions

Service Now Ticketing Tool Knowledge

Microsoft Certification

Two95 International Inc., is a global technology firm specializing in enterprise solutions that evolves over BPM, Mobility, Cloud, Analytics, E-commerce & Social Business. Our client base includes several Fortune 500 and mid-market companies across industries and varying geographies.With vast knowledge and knowhow of 20 years in the IT field, we have been chosen as INC500 fastest growing company in North America in 2013. With the accolade of being ranked 11th in Human Resources by INC500, we have also been nominated as the 3rd fastest growing company in South Jersey by SJBM. We are ranked among the Top 20 IT Companies in New Jersey based on the year-on-year growth for the last 3 years. With a seasoned team of highly qualified personnel, our offices are located in New Jersey, Canada and India.Our Specialties Direct Hire, Contingent Staffing, Managed Outsourced Services..

Two95 International Inc., is a global technology firm specializing in enterprise solutions that evolves over BPM, Mobility, Cloud, Analytics, E-commerce & Social Business. Our client base includes several Fortune 500 and mid-market companies across industries and varying geographies.

With vast knowledge and knowhow of 20 years in the IT field, we have been chosen as INC500 fastest growing company in North America in 2013. With the accolade of being ranked 11th in Human Resources by INC500, we have also been nominated as the 3rd fastest growing company in South Jersey by SJBM. We are ranked among the Top 20 IT Companies in New Jersey based on the year-on-year growth for the last 3 years. With a seasoned team of highly qualified personnel, our offices are located in New Jersey, Canada and India.

Our Specialties

Direct Hire, Contingent Staffing, Managed Outsourced Services..