Service Desk Engineer (English+ Mandarin)

We are seeking a Service Desk Engineer to provide first-level technical support for end users across desktop, laptop, VDI, and network environments. The successful candidate will be responsible for troubleshooting hardware and software issues, supporting Active Directory administration, resolving connectivity problems, and ensuring a high level of customer satisfaction through effective incident management.Requirements✅ 2–4 years of experience in Service Desk, Help Desk, or IT Support roles✅ Strong knowledge of End User Computing (EUC) devices, including laptops, desktops, and VDI environments✅ Experience providing technical support via phone, email, and remote support tools✅ Hands-on experience troubleshooting hardware, software, network, and VPN connectivity issues✅ Knowledge of Active Directory user administration and desktop engineering✅ Experience with VMware and VDI troubleshooting✅ Familiarity with Remote Desktop support tools✅ Strong communication, customer service, and interpersonal skills✅ Ability to analyze issues, identify root causes, and provide effective solutionsNice to Have⭐ Experience with ServiceNow or other ITSM ticketing tools⭐ Microsoft Certifications⭐ Strong analytical and problem-solving abilitiesKey Responsibilities✔ Provide technical support and troubleshooting assistance to end users✔ Resolve incidents related to desktops, laptops, VDI, software, hardware, and connectivity✔ Support Active Directory administration and user account management✔ Handle VPN and network connectivity issues✔ Record, track, and update incidents through the ticketing system✔ Escalate unresolved issues to relevant support teams✔ Ensure SLA compliance and maintain high customer satisfaction levels📩 Interested candidates, please send your updated resume to:📧 dhivya@two95hrhub.com

We are seeking a Service Desk Engineer to provide first-level technical support for end users across desktop, laptop, VDI, and network environments. The successful candidate will be responsible for troubleshooting hardware and software issues, supporting Active Directory administration, resolving connectivity problems, and ensuring a high level of customer satisfaction through effective incident management.

Requirements

✅ 2–4 years of experience in Service Desk, Help Desk, or IT Support roles

✅ Strong knowledge of End User Computing (EUC) devices, including laptops, desktops, and VDI environments

✅ Experience providing technical support via phone, email, and remote support tools

✅ Hands-on experience troubleshooting hardware, software, network, and VPN connectivity issues

✅ Knowledge of Active Directory user administration and desktop engineering

✅ Experience with VMware and VDI troubleshooting

✅ Familiarity with Remote Desktop support tools

✅ Strong communication, customer service, and interpersonal skills

✅ Ability to analyze issues, identify root causes, and provide effective solutions

Nice to Have

⭐ Experience with ServiceNow or other ITSM ticketing tools

⭐ Microsoft Certifications

⭐ Strong analytical and problem-solving abilities

Key Responsibilities

✔ Provide technical support and troubleshooting assistance to end users

✔ Resolve incidents related to desktops, laptops, VDI, software, hardware, and connectivity

✔ Support Active Directory administration and user account management

✔ Handle VPN and network connectivity issues

✔ Record, track, and update incidents through the ticketing system

✔ Escalate unresolved issues to relevant support teams

✔ Ensure SLA compliance and maintain high customer satisfaction levels

📩 Interested candidates, please send your updated resume to:

📧 dhivya@two95hrhub.com

Two95 International Inc., is a global technology firm specializing in enterprise solutions that evolves over BPM, Mobility, Cloud, Analytics, E-commerce & Social Business. Our client base includes several Fortune 500 and mid-market companies across industries and varying geographies.With vast knowledge and knowhow of 20 years in the IT field, we have been chosen as INC500 fastest growing company in North America in 2013. With the accolade of being ranked 11th in Human Resources by INC500, we have also been nominated as the 3rd fastest growing company in South Jersey by SJBM. We are ranked among the Top 20 IT Companies in New Jersey based on the year-on-year growth for the last 3 years. With a seasoned team of highly qualified personnel, our offices are located in New Jersey, Canada and India.Our Specialties Direct Hire, Contingent Staffing, Managed Outsourced Services..

Two95 International Inc., is a global technology firm specializing in enterprise solutions that evolves over BPM, Mobility, Cloud, Analytics, E-commerce & Social Business. Our client base includes several Fortune 500 and mid-market companies across industries and varying geographies.

With vast knowledge and knowhow of 20 years in the IT field, we have been chosen as INC500 fastest growing company in North America in 2013. With the accolade of being ranked 11th in Human Resources by INC500, we have also been nominated as the 3rd fastest growing company in South Jersey by SJBM. We are ranked among the Top 20 IT Companies in New Jersey based on the year-on-year growth for the last 3 years. With a seasoned team of highly qualified personnel, our offices are located in New Jersey, Canada and India.

Our Specialties

Direct Hire, Contingent Staffing, Managed Outsourced Services..