We are looking for Service Desk Engineer (L1) - Japanese (Speaking, writing, Reading) with 8+ years of experience.RequirementsResponsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.The goal is to create value for clients that will help preserve the company’s reputation and business.ResponsibilitiesServing as the first point of contact for customers seeking technical assistance over the phone Chat or email.Performing remote troubleshooting through diagnostic techniques and pertinent questionsWalk the customer through the problem-solving process. Provide accurate information on IT products or services.Respond to email messages for customers seeking help.Record events and problems and their resolution in logsFollow-up and update customer status and information
We are looking for Service Desk Engineer (L1) - Japanese (Speaking, writing, Reading) with 8+ years of experience.
Requirements
- Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.
- Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
- They must also be customer-oriented and patient to deal with difficult customers.
The goal is to create value for clients that will help preserve the company’s reputation and business.
Responsibilities
- Serving as the first point of contact for customers seeking technical assistance over the phone Chat or email.
- Performing remote troubleshooting through diagnostic techniques and pertinent questions
- Walk the customer through the problem-solving process.
- Provide accurate information on IT products or services.
- Respond to email messages for customers seeking help.
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
Two95 International Inc., is a global technology firm specializing in
enterprise solutions that evolves over BPM, Mobility, Cloud, Analytics,
E-commerce & Social Business. Our client base includes several
Fortune 500 and mid-market companies across industries and varying
geographies.With vast knowledge and knowhow of 20 years in the IT field, we have
been chosen as INC500 fastest growing company in North America in 2013.
With the accolade of being ranked 11th in Human Resources by INC500, we
have also been nominated as the 3rd fastest growing company in South
Jersey by SJBM. We are ranked among the Top 20 IT Companies in New
Jersey based on the year-on-year growth for the last 3 years. With a
seasoned team of highly qualified personnel, our offices are located in
New Jersey, Canada and India.Our Specialties
Direct Hire,
Contingent Staffing,
Managed Outsourced Services..
Two95 International Inc., is a global technology firm specializing in
enterprise solutions that evolves over BPM, Mobility, Cloud, Analytics,
E-commerce & Social Business. Our client base includes several
Fortune 500 and mid-market companies across industries and varying
geographies.
With vast knowledge and knowhow of 20 years in the IT field, we have
been chosen as INC500 fastest growing company in North America in 2013.
With the accolade of being ranked 11th in Human Resources by INC500, we
have also been nominated as the 3rd fastest growing company in South
Jersey by SJBM. We are ranked among the Top 20 IT Companies in New
Jersey based on the year-on-year growth for the last 3 years. With a
seasoned team of highly qualified personnel, our offices are located in
New Jersey, Canada and India.
Our Specialties
Direct Hire,
Contingent Staffing,
Managed Outsourced Services..
