Service Desk Engineer (L1) - Mandarin(Speaking, writing, Reading)

two95-international-inc-3

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia · Kuala Lumpur · Malaysia

Posted Mar 18, 2026

Full-time
Information Technology
Associate

Job description

RequirementsWe are looking for Service Desk Engineer (L1) - Mandarin(Speaking, writing, Reading)with 3 to 5 years of experience.Language= Mandarin + EnglishJob Description / Responsibilities:Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.The goal is to create value for clients that will help preserve the company’s reputation and business.Responsibilities§ Serving as the first point of contact for customers seeking technical assistance over the phone Chat or email.§ Performing remote troubleshooting through diagnostic techniques and pertinent questions§ Walk the customer through the problem-solving process.§ Direct unresolved issues to the next level of support personnel§ Provide accurate information on IT products or services.§ Respond to email messages for customers seeking help.§ Record events and problems and their resolution in logs§ Follow-up and update customer status and information§ Pass on any feedback or suggestions from customers to the appropriate internal team. Identify and suggest possible improvements to procedures.§ Install, modify, and repair computer hardware and software.§ Determining the best solution based on the issue and details provided by customers.

Requirements

We are looking for Service Desk Engineer (L1) - Mandarin(Speaking, writing, Reading)with 3 to 5 years of experience.

Language= Mandarin + English

Job Description / Responsibilities:

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.
Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
The goal is to create value for clients that will help preserve the company’s reputation and business.

Responsibilities
§ Serving as the first point of contact for customers seeking technical assistance over the phone Chat or email.
§ Performing remote troubleshooting through diagnostic techniques and pertinent questions
§ Walk the customer through the problem-solving process.

§ Direct unresolved issues to the next level of support personnel
§ Provide accurate information on IT products or services.
§ Respond to email messages for customers seeking help.
§ Record events and problems and their resolution in logs
§ Follow-up and update customer status and information
§ Pass on any feedback or suggestions from customers to the appropriate internal team.

Identify and suggest possible improvements to procedures.
§ Install, modify, and repair computer hardware and software.
§ Determining the best solution based on the issue and details provided by customers.

Two95 International Inc., is a global technology firm specializing in enterprise solutions that evolves over BPM, Mobility, Cloud, Analytics, E-commerce & Social Business. Our client base includes several Fortune 500 and mid-market companies across industries and varying geographies.With vast knowledge and knowhow of 20 years in the IT field, we have been chosen as INC500 fastest growing company in North America in 2013. With the accolade of being ranked 11th in Human Resources by INC500, we have also been nominated as the 3rd fastest growing company in South Jersey by SJBM. We are ranked among the Top 20 IT Companies in New Jersey based on the year-on-year growth for the last 3 years. With a seasoned team of highly qualified personnel, our offices are located in New Jersey, Canada and India.Our Specialties Direct Hire, Contingent Staffing, Managed Outsourced Services..

Two95 International Inc., is a global technology firm specializing in enterprise solutions that evolves over BPM, Mobility, Cloud, Analytics, E-commerce & Social Business. Our client base includes several Fortune 500 and mid-market companies across industries and varying geographies.

With vast knowledge and knowhow of 20 years in the IT field, we have been chosen as INC500 fastest growing company in North America in 2013. With the accolade of being ranked 11th in Human Resources by INC500, we have also been nominated as the 3rd fastest growing company in South Jersey by SJBM. We are ranked among the Top 20 IT Companies in New Jersey based on the year-on-year growth for the last 3 years. With a seasoned team of highly qualified personnel, our offices are located in New Jersey, Canada and India.

Our Specialties

Direct Hire, Contingent Staffing, Managed Outsourced Services..