Service Desk IT Operations Manager

Job Description: Focus: Operational Management of the Service Desk Your Responsibilities: Technical Leadership of the Service Desk: Operational management of the Service Desk and ensuring personnel readiness. Performance Management: Monitoring of Service Desk KPIs and ensuring that work packages are delivered according to Service Level Agreements (SLAs). Stakeholder Management: Regular exchange with IT Service Managers in Germany to align strategic goals. Process Optimization: Identification of efficiency potential within the Romanian team for cost reduction. Onboarding and Training: Responsibility for knowledge transfer and the further development of local experts. Continuous Improvement: Conducting regular service reviews and identifying efficiency improvements in the team. Resource Planning: Ensuring coverage of critical service times (On-Call/Shift-Planning). Knowledge Management: Knowledge management includes knowledge transfer, Service Desk knowledge management, and Shift Left strategies. Your Profile: Several years of experience in leading IT teams in a shared-service environment. Sound ITIL knowledge (Expert or Managing Professional Level). Excellent communication skills in English (German language skills an advantage). What we offer: We offer you more than just a job: a career where you are truly valued. Alongside a competitive salary and innovative projects, you'll enjoy a comprehensive benefits package, designed for you. Attractive financial package: A competitive salary and multiple bonuses (for performance, attendance, and holidays). Health and relaxation: A private medical plan with Regina Maria and access to wellness at Belaqva. Flexibility and comfort: A hybrid work policy and provided transportation in the Brașov area. Continuous development: Mentorship from expert leaders and access to books through a Bookster subscription. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. Company: Airbus Aerostructures S.R.L. Employment Type: Permanent ------- Experience Level: Professional Job Family: Digital By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.