Service Desk L2

Job description

• Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment. • Safely move equipment point to point using wheeled carts and vehicles. • Follow ESD safety precautions to avoid electrostatic discharge or equipment damage. • Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues. • Ability to use remote desktop connectivity applications • Working knowledge of imaging utilities such as Ghost, SCCM, etc • Delivery and setup of PC equipment to end-users. • Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction. • Ability to provision wireless devices.(E.g. Blackberry, Android, and iPhone) • Demonstrated proficiency in Microsoft OS and Microsoft application. • Demonstrated proficiency for installation of desktop software. • Working knowledge of Microsoft Active Directory and GPO • Strong customer service skills. • Strong troubleshooting skills. • Significant, demonstrated experience with Microsoft Windows operating systems o Clients: Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98 o Servers: 2012, 2008 r2, 2008, 2003, 2000 • Functionally capable with Apple OS X • Advanced troubleshooting skills with hard drive encryption software • Advanced level skills in the Microsoft Office Suite: o Word, Excel, PowerPoint, Outlook configuration issues with Exchange • Strong client-side remote access troubleshooting skills • Demonstrate strong skills supporting printers in an enterprise environment • Advanced knowledge of client-side management tools – Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM). • Demonstrate proficiency in using applications in the Micron environment – MTGroups, BMC Remedy, Projects, Processes, etc. • Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools. • Strong software installation and support skills. • Disciplined, systematic problem solving skills required. SCCM, Mobile Application Immediate interview Thanks & Regards Nandha KRG Technologies Inc. 25000 | Avenue Stanford | Suite 253 | Valencia, CA 91355 PH : 661 367 8000 x 304