Service Desk - Process Trainer
two95-international-inc-3
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia · Kuala Lumpur · Malaysia
Posted Apr 12, 2026
- Full-time
- Information Technology
- Associate
two95-international-inc-3
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia · Kuala Lumpur · Malaysia
Posted Apr 12, 2026
1. Technical Background (Strong technical background in IT Service management, with experience in service desk operations)
2. Good Presentation and training delivery skills
3. Should also be familiar with various ticketing systems, cybersecurity principles, and remote support tools
4. Proven experience in designing, developing and delivering training programs
5. Prior experience in maintaining and analyzing historic training data is highly desirable
6. Experience in Creating SOPs and Knowledge Base Articles
Requirements
· Experience in working in Service Desk Environment.
· Excellent Communication skills, Presentation and Interpersonal skills
· Ability to adapt to changing priorities, technologies according to business needs
· Ability to manage stakeholders and be responsive to business urgency
· Self-starter– Must be able to start and manage multiple tasks at the same time
· Inclination for learning and passion for knowledge facilitation
Two95 International Inc., is a global technology firm specializing in enterprise solutions that evolves over BPM, Mobility, Cloud, Analytics, E-commerce & Social Business. Our client base includes several Fortune 500 and mid-market companies across industries and varying geographies.With vast knowledge and knowhow of 20 years in the IT field, we have been chosen as INC500 fastest growing company in North America in 2013. With the accolade of being ranked 11th in Human Resources by INC500, we have also been nominated as the 3rd fastest growing company in South Jersey by SJBM. We are ranked among the Top 20 IT Companies in New Jersey based on the year-on-year growth for the last 3 years. With a seasoned team of highly qualified personnel, our offices are located in New Jersey, Canada and India.Our Specialties Direct Hire, Contingent Staffing, Managed Outsourced Services..Two95 International Inc., is a global technology firm specializing in enterprise solutions that evolves over BPM, Mobility, Cloud, Analytics, E-commerce & Social Business. Our client base includes several Fortune 500 and mid-market companies across industries and varying geographies.
With vast knowledge and knowhow of 20 years in the IT field, we have been chosen as INC500 fastest growing company in North America in 2013. With the accolade of being ranked 11th in Human Resources by INC500, we have also been nominated as the 3rd fastest growing company in South Jersey by SJBM. We are ranked among the Top 20 IT Companies in New Jersey based on the year-on-year growth for the last 3 years. With a seasoned team of highly qualified personnel, our offices are located in New Jersey, Canada and India.
Direct Hire, Contingent Staffing, Managed Outsourced Services..