Service Desk Specialist

Job description

Modio has streamlined the convoluted and messy process that is healthcare credentialing and saved countless years of manual and error-prone work in the process. As part of CHG Healthcare we are working to drastically improve the speed (and quality) of credentialing to ensure that our doctors can spend more time treating (millions) of patients each year and less time dealing with credentialing headaches. Modio started back in 2014 when a group of individuals with different backgrounds all of which included providers, credentialing experts, and developers. This team came together with a goal focusing on how to simplify the credentialing process. As Modio has continued to expand internally and externally, specifically in its Customer Success and Support teams. We are finding that we are needing additional support and looking for a positive, goal-focused individual with a drive and passion to support the clients in a team-based atmosphere. Our daily goal as a team is to provide our clients with a high-touch, high satisfaction experience in support of their use within the credentialing management platform OneView. We accomplish this in a team-orientated and collaborative environment that is not only fast-paced but, also ever-changing. Who Will Love This Job: · Someone who has the passion and drive to succeed in a fast-paced environment with a commitment to the success of our clients · You are organized and a problem solver · Someone who finds joy in a clean queue and gets satisfaction out of closing tickets · An individual who prefers to stay busy throughout their workday · You have no problem taking ownership of your work, but also know when to reach out for help and collaborate with other team members · You enjoy communicating with clients through multiple different channels such as live chat, email, and occasionally via phone You’re Great at: · Customer relation skills, including interaction through multiple channels of communication including phone, chat, and email · Prioritizing and managing your time and requests in an effective and efficient manner · Assessing, understanding, and following up on the needs and problems of clients with speed and urgency while involving resources across the different teams within the company when necessary · Seeing the big picture while paying attention to detail Preferred Qualifications: · Experience working with a live chat platform (Zendesk) and ticketing system JSD (Jira Service Desk) and answering live calls (Zoom phone) · Superb verbal and written communication skills · Proficiency with Microsoft products, including Excel, Word, and Outlook · 2-4 years of experience working in a Customer Service or Information Systems Service Desk role · High school diploma or bachelor’s degree is strongly encouraged We believe in fair compensation for all of our people, which is why our pay structure takes into account the cost of labor across U.S. geographic markets. For this position, we offer a pay range of $41,205 -- $99,902 annually, with pay varying depending on work location and job-related factors such as knowledge, position level and experience. During the hiring process, your recruiter can provide more information about the specific salary range for the job location. CHG Healthcare offers starting salaries for sales positions in the form of total target compensation (TTC = base + commission + bonus), which includes base pay, commission, and bonuses. Sales positions receive short-term incentives through commission plans and bonuses. On the other hand, non-sales positions have starting salaries that consist of a base salary and short-term incentives through various bonus plans, which are paid out monthly, quarterly, or annually. #LI-GR1 In return we offer: • 401(k) retirement plan with company match • Traditional healthcare benefits such as medical and dental coverage, and some unique benefits like onsite health centers, corporate wellness programs, and free behavioral health appointments. • Flexible work schedules - including work-from-home options available • Recognition programs with rewards including trips, cash, and paid time off • Family-friendly benefits including paid parental leave, fertility coverage, adoption assistance, and marriage counseling • Tailored training resources including free LinkedIn learning courses • Volunteer time off and employee-driven matching grants • Tuition reimbursement programs Click here to learn more about our company and culture. CHG Healthcare values a diverse and inclusive workforce. Interested in this role but not a perfect fit? Apply anyway. We welcome applicants of any race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status and individuals with disabilities as an Affirmative Action/Equal Opportunity Employer. We are an at-will employer. What makes CHG Different? You.