Service Desk/System Administrator

Job description

About the Role We are expanding the internal IT function and hiring Service Desk/Support System Administrators. The role focuses on employee IT support, access management, and internal infrastructure operations. Key Responsibilities - Provide IT support to employees (remote and on-site) - Manage user accounts, permissions, and system access - Handle onboarding and offboarding from the IT side - Prepare and configure employee workstations - Manage IT equipment procurement, delivery, and inventory - Troubleshoot hardware, software, and system issues - Maintain IT documentation and asset records - Support internal tools (Google Workspace, Atlassian, GitHub) - Assist with cloud access management (AWS / GCP / Azure basics) - Participate in IT infrastructure and security improvements Requirements - 3+ years in IT support / Service Desk / system administration - Experience with access management, onboarding, equipment provisioning - Experience supporting macOS and Windows - Understanding of network basics (DNS, DHCP, VPN, TCP/IP) - Experience with ticketing systems - Basic understanding of cloud platforms (AWS / Azure / GCP) - Basic understanding of GitHub access management - Experience maintaining documentation - Ukrainian required, basic English Nice to have - Experience with MDM solutions - Experience with VPN or LDAP - Administration experience in Atlassian, GitHub, AWS - Interest or experience in security topics (Zero Trust, access control, endpoint security) What We Offer - Competitive Salary - Quarterly Bonuses - Unlimited Paid Time Off - Unlimited Paid Sick Leave - Remote & Flexible Working - Private Medical Insurance - Financial Support for Life Events - Professional Development Budget - International Exposure - Regular Company Events *Benefits may vary depending on location and contractual agreement Recruiting Process - HR Interview - Technical Interview - Final Interview By submitting your application, you acknowledge that your personal data will be processed in accordance with our Privacy Policy https://playson.com/privacy.