Service Dispatch Coordinator

Job description

About Us: Since 1980, DynaTen Corporation (a Comfort Systems USA Company) has delivered high-quality Commercial Construction and Service Solutions across the greater North Texas market. We partner with our clients to provide technical expertise and high-level execution on every project. As a result, DynaTen is a trusted provider of HVAC, Plumbing, and Building Automation Controls solutions. Our culture is built on accountability, teamwork, and a commitment to developing our people. We take pride in promoting from within, supporting both field and office teams, and delivering results the right way. We offer strong long-term career opportunities, excellent benefits, and a positive, team-oriented work environment. Position Summary The Dispatch Coordinator schedules and communicates commercial service work so the right technician, information, parts, and customer expectations are aligned. The role balances customer urgency, technician skills, geography, service agreements, safety, and productive use of field resources. This position reports to the Service Customer Experience Team Manager. Principal Duties and Responsibilities Receive service requests, confirm customer, site, equipment, priority, access, contact, purchase-order, and billing information. Create and update service calls and assign technicians based on skill, location, availability, urgency, agreement coverage, and manager direction. Communicate arrival windows, schedule changes, delays, parts status, and next steps to customers and technicians professionally. Monitor active calls, technician status, emergencies, callbacks, aging, and unassigned work and escalate risks promptly. Coordinate after-hours and on-call response in accordance with established procedures. Maintain accurate customer, site, contact, equipment, dispatch, and call notes in service systems. Support purchase orders, time review, call closeout, follow-up scheduling, parts coordination, and customer documentation. Contribute to dispatch coverage, standard work, customer-service measures, and process improvements. Perform other duties as assigned. Required Qualifications At least 2 years of dispatch, scheduling, customer service, call-center, field-service, or closely related experience. Ability to manage frequent changes, competing priorities, customer urgency, and detailed system updates. Strong professional telephone, written communication, de-escalation, and teamwork skills. Proficiency with Microsoft Office and dispatch, field-service, CRM, or scheduling software. Ability to support assigned early, late, after-hours, or rotating coverage schedules. Preferred Qualifications Commercial HVAC, plumbing, controls, facilities, or construction service experience. Experience with service-management, GPS/telematics, CRM, ERP, or customer-portal platforms. Bilingual English/Spanish skills. What you can expect Exceptional health, dental, and vision insurance. Paid Employee-Only Medical Coverage. In-house and manufacturer-led training and leadership development. Long-term career growth into operations, sales, technical, and/or leadership roles. Comprehensive benefits package and employer-sponsored professional memberships. 401(k) match, PTO, holiday pay, and more. Eligibility for the annual incentive program based on role and plan terms. Working Conditions Work is performed primarily in a professional office environment. The employee regularly uses a computer, telephone, and standard office equipment and may sit or stand for extended periods. The role requires frequent communication, close visual work, and occasional movement of office materials weighing up to 15 pounds. EEO Statement Comfort Systems USA, Inc., together with its subsidiaries, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran status, gender identity, age, or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. The statements contained in this document are intended to describe the general nature and level of work being performed by an employee assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add to or change the duties of the position at any time. This job description does not state or imply that these are the only duties to be performed by the employee in this position. Employees may be required to follow other job-related instructions and perform other job-related duties requested by an authorized person. All duties and responsibilities are essential functions and requirements and are subject to reasonable accommodation for qualified individuals with disabilities. The requirements listed are the minimum levels of knowledge, skills, and abilities. This document does not create an employment contract, implied or otherwise, and employment remains at will.