Service Engineer

Job description

Service Engineer Securitas Technology Ireland Location: Ballymount / Dublin About Securitas Technology Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimise organisations of all types and sizes. We're proud to serve as a trusted adviser and integrator, helping organisations across the globe implement smarter, innovative and seamless security solutions. Our 13,000+ colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. At Securitas Technology, we believe in celebrating our differences and creating a supportive environment where all voices are welcomed, appreciated and represented. Here, our colleagues are empowered to think big, fail fast, and push the boundaries of innovation. As a purpose-led organisation, we aspire to make a difference every day, and we’re looking for the best and brightest to join our team. Purpose The Service Engineer is responsible for maintaining, fault-finding, servicing and supporting security systems across customer sites. This role plays a key part in delivering exceptional customer service while ensuring all work is completed safely, efficiently and in compliance with company and industry standards. Major Responsibilities Maintain intruder alarm, access control and video surveillance systems to required standards and regulations across customer sites. Undertake planned preventative maintenance and reactive service work. Provide first-line technical support for fault finding, diagnosis and servicing of security systems. Respond to service calls and planned maintenance visits using the PDA handheld system. Work closely with the Service Manager and Service Desk team to ensure excellent customer service delivery. Maintain responsibility for van stock, tools, safety equipment and assigned assets. Ensure compliance with all Health & Safety, Quality and company procedures. Participate in the on-call rota and provide out-of-hours support when required. Maintain a professional and customer-focused approach at all times. Carry out any other duties reasonably assigned by the manager. Experience & Knowledge Sound knowledge of the security systems, fire systems and communications industry. Experience working with intruder alarms, access control and video surveillance systems. Knowledge of systems such as Pacom, Hikvision, HKC and Galaxy. Understanding of IP-based security systems and networking principles. Strong technical troubleshooting and fault-finding abilities. Customer-focused approach with a commitment to service excellence. Competent in the use of PDA/mobile field service systems Skills and Competencies Excellent interpersonal and communication skills. Strong written communication and report-writing skills. Ability to work under pressure and manage competing priorities. Good administration and organisational skills. Professional attitude and presentation. Team player with a collaborative approach. Flexible and adaptable to changing business requirements. Eagerness to learn and stay current with industry trends and technological developments. Full clean driving licence Why Join Us? Our People Promise – Securitas Technology EVP Join a values-driven, diverse, and inclusive workplace. We offer clear career pathways, growth opportunities, recognition for achievements, and a global, collaborative team. You’ll do purposeful work that makes the world safer, with support for innovation and sustainability. As part of our EVP, we offer: Career pathways and growth opportunities A global, values-driven team Recognition for achievements Inclusive, collaborative culture Purposeful work that makes the world safer Support for innovation and sustainability Securitas Technology is committed to diversity and is an equal opportunity employer; all qualified applicants are welcome. Security Vetting As part of our commitment to compliance and customer trust, all employees undergo security vetting. By applying, you confirm that you are willing and able to meet these requirements. Be part of something bigger. Build your future with Securitas Technology.