Service Engineer

Job description

Acute Care Technology At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. At ZOLL, you won’t just have a job. You'll have a career—and a purpose. Join our team. It’s a great time to be a part of ZOLL! Job Summary The Depot Engineer is responsible for delivering high-quality technical service and support for ZOLL products, including troubleshooting, repairs, preventive maintenance, software upgrades, and calibration. The role ensures compliance with regulatory and quality standards through accurate service documentation, asset management, and support for ISO13485 and GDPMDS requirements. Working closely with the Service Manager, the Service Technician manages service depot operations, maintains an organized and efficient workplace, and contributes to continuous improvement initiatives while upholding the highest standards of safety, quality, and customer service. Essential Functions Perform Technical Service: Conduct troubleshooting, repair, preventive maintenance, software upgrades, and calibration for ZOLL products in accordance with company standards and regulatory requirements. Maintain Accurate Records: Promptly update service work documentation in the system and ensure proper management of service assets. Support Compliance: Assist in asset sighting and audit activities to meet ISO13485 and GDPMDS requirements. Manage Workflow & Workplace: Oversee service depot workflow and maintain workplace organization through 5S principles. Collaborate & Assist: Provide daily operational support to the Service Manager and contribute to continuous improvement initiatives. Ensure Quality & Safety: Adhere to all safety protocols and quality standards during service activities. Required/Preferred Education and Experience Diploma in Biomedical Engineering, Electronics, or related field. Minimum 4 years of experience in medical device servicing or similar technical role. Familiarity with ISO13485 compliance and service documentation practices. Strong troubleshooting skills and hands-on experience with electronic and electromechanical systems. Ability to work independently and as part of a team in a fast-paced environment. Good communication and organizational skills. ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.