Service Engineer

Job description

【Main Task】 • Install the tool at customer site and provide quality service to maintain tool availability. • Technical escalation owner to HQ for tool down, performance issue and customer wish. • Technical contact window of OEM partner/customer and manage the communication. • Collaboration with HQ on service related documents and procedures. • Collaboration with Application team for customer's escalation • Support Software and Application activities • Train field service engineers 【Specific Duties】 • Ensure the tool installation success within defined cycle time. • Ensure effective communication and escalation for problem solving. • Create and maintain the database of service lesson learnt and BKM. • Effectively conduct knowledge sharing, on-site training/coaching to maturate FSE skills. • On-call or on-site duty for the fast response to customer's tool down escalation. 【Education】 • Master or Bachelor's degree in engineering. 【Experience】 • 3+ years as an equipment engineer in semiconductor industry, better to have field service engineer experience of equipment suppliers. • E-beam inspection tools service experience is required. • Quality hands-on capabilities. • Fluent English - TOEIC 750 • Willing to travel internationally and domestic for required training and customer service. 3-6 months travel for initial training is required. • Good internal/external communication and interpersonal skills • High customer orientation with high flexibility and deep engagement in regard to tool service 【Other skills】 • Data analysis, report/presentation skill. • Creative: Out-of-the-box thinker. Your ZEISS Recruiting Team