Service Engineer

Job description

Position Summary: • Responsible for installation, maintenance and repair for ZEISS IQS products to meet the requirements from our customers • Demonstrate customer service skills and knowledge with a high level of passion and dedication utilizing mechanical and electronic aptitude • Solution orientation with ability to work independently in a high pressure, fast paced and innovative environment • Provide timely response to all requests from both internal and external customers Main tasks: • Work and perform in compliance with company’s regulation and request • Provide customer service in fields such as installation, maintenance activities and repairs on site as well as remote • Develop and maintain relationships with customers to achieve the highest possible levels of customer satisfaction • Provide documents for activities performed utilizing the required format, such as service report, calibration report, etc. • Perform necessary administrative paperwork in complete and accurate manner • Perform other related duties and responsibilities as assigned Education: • College or above degree in industry technology relevant. Major in mechanical, electrical or electronic engineering is preferred. Experience: • 3+ years of relevant field service working experience, focus on installing, troubleshooting industrial electronics, machines or X-ray systems • Previous Coordinate Measuring Machine/ X-ray system installation and troubleshooting experience is preferred however not required • Experience in the field of remote services and practical implementation of the required remote tools Other skills: • Proven ability to work with high flexibility and adaptability to changing priorities • Be able to function independently, be self-motivated and yet be part of a team • Creativity, organization and proven team player • Affinity towards digital technologies • Good command of written and spoken English • Experience in computer knowledge with hardware, software and operating system • Willingness to travel domestic to support national service projects Your ZEISS Recruiting Team