Service Engineer - Industrial Quality Solutions (IQS)

Job description

Join a world-leading technology company in optics and optoelectronics Be part of a team that offers great training and a supportive work environment Field service, hands-on position with annual bonus and car allowance ZEISS is an internationally renowned Optical and Opto-electronic business with a clear strategy and vision to further develop the Australian & New Zealand business. With a proud history built on 180 years of technical innovation and annual R&D investments exceeding 15% of revenue, ZEISS Australasia offers market leading products in the Microscopy, Medical Technology and Consumer Optics industries. Currently, we have a great opportunity to join our Industrial Quality Solutions (IQS) team in NSW as a Service Engineer. Reporting to the Head of Service, this role is responsible for the installation, regular maintenance, repair, applications development and technical support of ZEISS equipment and associated third-party products. The role will primarily support our customer base in NSW but will occasionally be required to travel interstate and internationally. Key responsibilities include: Conduct pre-installation site inspections and consult with customers on installation requirements Install ZEISS IQS systems, conduct acceptance testing, provide user training and deliver applications support Conduct preventive maintenance on systems to support high performance standards and maximise instrument uptime Diagnose and repair designated products within an assigned service territory in accordance with training, manuals and guidelines Provide qualified technical support to users of ZEISS IQS products in industrial markets Provide customer applications support to achieve customer-based outcomes Engage with local team members and global support functions on specific technical topics Maintain company-issued test equipment, support tools and spare parts Complete service reports and administration tasks accurately and in a timely manner Promote service products and contracts to customers where appropriate Work autonomously to provide efficient customer support and promote ZEISS’s reputation in the market Key skills required include: Formal qualification in electronic engineering, engineering, physics or a related field Experience using Coordinate Measuring Machines as a user or in a technical role preferred Experience, training or knowledge in Coordinate Measuring Machine techniques, systems, repair or servicing would be advantageous Extensive knowledge of Windows and current-generation computer-controlled interfaces in distributed equipment Strong awareness of PC-supported instrument diagnostics Excellent verbal and written communication skills and a strong customer focus The ability to work autonomously, with strong personal motivation and sound interpersonal skills What’s great about working at ZEISS Competitive salary and bonus scheme Exclusive discounts on ZEISS lenses, sunglasses, and other optical products Employee Benefits Program with access to hundreds of everyday savings across 9,000+ locations Corporate discount on private health insurance Modern office location close to public transport, with onsite parking available Supportive, family‑friendly workplace culture Proudly foundation‑owned, with a long‑term vision and strong values Work at ZEISS and leave your mark in this world. With us, you can push technological boundaries, shape markets and contribute to the advancement of society. ZEISS’s products and services are essential for medical procedures in ophthalmology and neurosurgery. The products of Vision Care help correct eyesight and manage the progression of Myopia in children. Our research solutions help scientist better understand diseases and develop better drugs and treatments. Join an exciting and innovative organisation in a role that provides opportunities to develop and make a difference. For your opportunity to be part of a diverse, supportive organisation with a great company culture, please apply now. Your ZEISS Recruiting Team: Kellie Grant